Business Operations Analyst - Platform

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"Our Business Operations team plays a critical role in supporting our Sales Organization while driving business growth and success. We foster an environment where individuals can gain a deep understanding of our business while advancing their careers. At FICO, you’ll have the opportunity to grow within a company that is committed to developing talent. We’re genuinely excited by the fresh perspectives and innovations that new team members bring to our business. We're looking for top talent to join our world-class team of professionals." - Sr. Manager, Business Operations

What You Will Contribute

• As a Business Operations Analyst, you'll be at the core of our company, contributing to a broad range of projects.

• This role will give you critical insight into the processes that keep our business running smoothly while helping you develop an understanding of our culture and values.

• You’ll gain first-hand experience with the software sales function, learning how to manage people and processes to address the diverse challenges faced by Business Operations.

• This role will be both challenging and rewarding. You'll receive guidance from an experienced team, ensuring you get your career off to a strong start and realize your full potential.

• Business Operations support for the Platform and Optimization sales organization, working collaboratively with members of Sales, Marketing, Finance, Legal, and Product.

• In-depth knowledge of Salesforce systems and Sales processes to solve business problems and uncover opportunities for improvement and efficiency.

• Provide support to the Sales quarterly cadence and sales enablement agenda

• Create, analyze, visualize, and manage reports and data that support the health of our business.

• Identify pipeline trends and insights while promoting accuracy and progression leveraging the MEDDPICC qualification framework as a guide.

• Strategic design of annual goals and performance metrics enabling Sales to achieve corporate targets.

• Contribute to and support our Go to Market strategy and planning process.

• Prepare internal executive level presentations to report on regional performance.

• Conduct special projects at the direction of our Business Operations leadership team.

What We Are Seeking

• 3+ years of experience as a sales or business operations analyst supporting go to market sales teams selling B2B enterprise software or analytic solutions.  

• Utilize Salesforce, Tableau, Power BI, Snowflake, and Excel to enhance pipeline visibility, identify trends, and streamline operational workflows while supporting revenue teams through advanced CRM database management.

• Conduct detailed data analytics and generate executive-level reports and presentations to deliver actionable business insights that support data-driven decision-making, forecasting, and sustained revenue growth.

• Facilitate sales operations and enablement initiatives including CRM administration, financial support, and process optimization while tracking key metrics and providing data-driven recommendations to optimize team effectiveness in B2B/SaaS environments.

• A positive attitude with eagerness to execute at levels above and beyond expectations.

• Proven ability to collaborate within a team to solve business problems and earn the respect and trust of others.

• Capability to maintain professionalism and urgency while delivering high levels of performance under pressure in a fast-paced, high-volume, and transformational environment.

• Experience using critical thinking to promote accuracy, identify trends, and recommend business decisions that align with corporate initiatives.

• Excellent verbal and written communication skills, appropriate for diverse audiences at all levels.

• Confidence and proficiency using the Microsoft Office suite to create leadership presentations or briefing documents.

• Advanced Excel user, leveraging advanced formulas, pivot tables, queries, and macros; other cloud-based reporting tools like Salesforce, Tableau, and Snowflake a plus.

• Willingness to learn and continuously improve your skills and knowledge.

• Experience in software sales operations, compensation, or finance.

• Commitment to pursuing a career in business operations.

Our Offer to You