Business Operations Analyst

Objectives of this Role:

• Provide program leadership for technical recognition and professional development projects, ensuring all technical engagements align with broader Ford skill teams such as Tech Strategy and Product Development.
• Generate data-driven insights by maintaining and analyzing program data to report metrics and drive continuous process improvements across all technical engagements.
• Utilize custom dashboards and data visualization tools to drive strategy synthesis and provide leadership with real-time visibility into program health.
• Facilitate stakeholder management by establishing and maintaining relationships with internal teams, committee members, and global technical specialists to ensure alignment on key milestones.
• Proactively identify and execute initiatives to optimize operational efficiency and enhance the delivery of technical programs.

Responsibilities:

• Manage technical recognition and award programs by evaluating submissions for adherence to requirements and ensuring the visibility of high-impact projects to Ford leadership.
• Create and maintain custom dashboards using PowerBI, QlikSense, and Jira to track KPIs, program milestones, and the latest updates for technical engagements.
• Regularly present data-driven insights and new operational methods/tools to leadership teams to gain alignment and buy-in.
• Direct the execution of technical summits and learning series, including budget estimation, expense tracking, and procurement of necessary financial instruments.
• Coordinate logistical aspects for high-profile technical engagements, collaborating with venues, AV teams, and technical speakers to ensure successful delivery.
• Develop and execute formal communication plans in partnership with Ford Technology Communications to ensure global reach and visibility of all technical engagements.
• Ensure program alignment with other Ford skill teams to support overall corporate objectives and strategic synthesis.
• Identify and implement new methods, processes, or tools to optimize program delivery and enhance operational efficiency across the technical community.
• Maintain accurate global technical specialist databases to facilitate timely communication, updates, and registration management for various technical engagements.
• Analyze post-engagement feedback and performance data to generate executive summaries and drive continuous process improvements.
• Design and maintain SharePoint pages and web content to ensure technical community members have access to the latest program information and resources.
• Utilize Microsoft Forms, Power Automate, and Power Apps to streamline registration processes, surveys, and automated communications, enhancing overall program efficiency.
• Produce high-quality management presentation content, applying graphic design proficiency to communicate the strategic impact of technical engagements.

Professional Experience:

• Minimum of 4+ years of progressive professional experience in project management, program management, or business operations, with responsibility for managing multiple concurrent initiatives impacting business operations or technical delivery.
• Communication & Stakeholder Management:

• Demonstrated success over 4+ years communicating complex project and technical information through written documentation and verbal presentations, with regular interaction across individual contributor, manager, director, and executive levels.

   

Organizational & Execution Skills:

• Proven ability to independently manage 5–10 high‑priority assignments simultaneously, applying proactive planning, risk tracking, and deadline management in fast‑paced corporate environments.
• Technical Proficiency & Automation:
• Advanced, hands‑on experience (minimum 3–4 years) using:
• SharePoint (site creation, permission structures, document governance)
• Microsoft Forms
• Power Automate (workflow automation and approvals)
• Power Apps (custom app development)
• Data visualization tools such as Power BI or QlikSense

• to design, implement, and maintain automated workflows and reporting solutions supporting business operations.

   

Analytical & Operational Discipline:

• Strong analytical skills demonstrated by consistent adherence to project timelines, budgetary constraints, and data accuracy standards, with experience tracking KPIs, risks, and dependencies across initiatives.
• Preferred Skills and Qualifications
• Web & Platform Development:
• Experience designing or enhancing internal web platforms or business too