Business Operations Analyst 1

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Services:

• Teaching

• Learning Solutions

• Data Systems

• IT Solutions

• Financial Solutions

• Equity in Education

• Equitable Education

• Recovery Services

The Business Operations Analyst will take a client-centric view and support a consultative approach to understanding and solving complex problems faced by state and local education agencies. The successful candidate will be responsible for applying a structured approach to implementing solutions to problems that expand PCG’s impact in the states and regions they are working with. The Business Operations Analyst will execute assigned tasks and partner with other teams to solve problems related to education case management, strategic planning, data management and use. While a remote role, it is expected that the successful candidate will reside in the Mid Atlantic area and be able to travel as needed to meet with and support PCG teams.

Duties and Responsibilities

• Provides analytical services and supports the development of project work products 

• Evaluates client needs, plans and executes on delivery and implementation plans, and tests and troubleshoots final system setups 

• Assists team in developing specifications and testing technical development tasks 

• Assists external clients in the implementation of technical systems, software, or solutions 

• Drafts updates to training manuals and other end-user documentation 

• Assists end-users with support inquiries utilizing multiple platforms 

• Coordinates with team if end-user inquiries need to be escalated 

• Assists in conducting online and on-site trainings 

• Uses database management systems to gather and analyze data 

• Works within a team to accomplish other duties on projects to meet necessary deadlines 

• Ensures quality work products are delivered to clients 

• Exercises discretion and independent judgment 

• Manages and builds upon team relationships 

• Adheres to and supports project management approach and other PMO principles and practices 

• Ensures communication among all key stakeholders 

• Provides IT job duties which include Business and Technical Leadership, System Analysis, Code Development, Software Engineering, or other similarly skilled computer-related work as needed 

Required Skills

• Creative problem-solving ability and results-orientation

• Dedication to accomplishing goals and challenges presented by clients and management

• Ability to interact with various levels of management and clients

• Flexible, self-starter possessing intellectual curiosity

• Excellent oral presentation and written communication skills

• Solid organizational and time management skills

• Demonstrated expertise in all MS Office products