Business Manager

Salary/Position Classification

• $80,000 Annual, Exempt
• 40 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability: No

Purpose of Position

The primary function of this position is to provide leadership and strategic analysis of the business operations of the clinic while implementing best practices to achieve the goals and mission of the clinic. The Business Manager will foster a level of professionalism that will enable them to build relationships and foster a collaborative environment. The business manager will lead and direct all financial activities, including accounting, financial forecasting, financial reporting, payor contract management, they will help prepare and oversee quarterly financial statements and forecasts, as well as the operating and capital budgets. All of this while also directing, monitoring and coordinating the day-to-day operations of the Center for Family Medicine and managing the financial success of the clinic.

Duties & Responsibilities

Clinic Operation and Financial Management

• Manage the operational and financial activities of the clinic. Oversee, prepare, and analyze monthly & quarterly financial statements and forecasts. Monitor operational processes throughout the clinic, identifying trend and patterns, identifying areas for improvement. Recommends appropriate correction, documentation, and follow-up monitoring.
• Works collaboratively with the Program Director, faculty, residents and other stakeholders to ensure timely patient access to care, operational efficiency, practice productivity, fiscal integrity, patient satisfaction and employee engagement.
• Oversee all phases of the revenue cycle. Implements, monitors, and improves effective reimbursement procedures, including MIPS/CPT and ICD-10 coding, in compliance with established third-party billing regulations. Monitor accounts receivable, ensuring compliance with credit and collection policies and procedures.
• Prepare annual budget and coordinate year end closeout procedures with the Senior Manager for Clinical Operations and School of Medicine and Health Sciences Administration and Finance Office.  

Personnel Administration/Human Resource Management

• Manage, in conjunction with SMHS human resource director, human resources issues, including staff education, conflict resolution and discipline; escalating concerns/issues as appropriate.
• Monitor and support daily staff functions in all areas related to the scope of the manager’s responsibility.
• Develop and maintain job descriptions and oversee position classifications.
• Recruit, interview, and select new employees with input from faculty when appropriate.
• Devise clinic personnel policies and procedures, interpret and administer University policies and procedures for supervisor, lead workers and staff to perform other functions.
• Conduct periodic performances/evaluations and provide recommendations on salary.

Marketing and Public Relations

• Implement and oversee programs to enhance the image of the Center for Family Medicine.
• Handle news media and sales representatives.
• Engage in marketing and community activities as necessary for program visibility. 

Ensure compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers, to include HIPAA guidelines and standards

• Maintain compliance standards for providing accurate information on all facility or health system billing.
• Ensure compliance with all relevant HIPAA standards.
• Facilitate training for faculty and residents on coding to include teaching physician guidelines.
• Be knowledgeable about standards of ambulatory care and implement them as appropriate to the setting. 

Required Competencies

• Strong leadership and strategic analysis skills.
• Demonstrated excellent verbal, written, and interpersonal communication skills.
• Proficient knowledge of Microsoft Office software (Word, Excel).
• Financial management skills, including the ability to financially analyze data for operations, budgeting, auditing, forecasting, basic accounting knowledge to include financial reporting skills.
• Working knowledge in areas of patient registration, billing, accounts receivable, health insurance practices, industry regulatory requirements, business office operations, AR and financial reporting, technology wage and hour regulations, basic accounting, and industry standards for health care revenue resolution management practices.
• Knowledge of or ability to learn information systems include financial and practice management, as well as electronic medical records sys