BUSINESS MANAGER - EVENTS

 

Position Title: BUSINESS MANAGER - EVENTS 

Salary: $95000 - $97000 / year

 

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

 

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

The Business Manager - Eventions is responsible for management of event staff/planners and their team’s overall performance of events on the SVC Campus. 
 

Supervisory Responsibilities:

• Supervise SR Event Planner, Event Planners, & Event Coordinator in a full-service environment (may include hourly staff)
• Performs all talent management functions for department, including establishing goals, monitoring & tracking performance, overseeing & evaluating training, performance evaluations & managing performance deficiencies.
• Review, develop & recommend policies, procedures & services by analyzing business needs & goals at a daily operational level.
• Review event forecasts & metrics for accuracy & timely completion
• Provide second level response to customer escalations. Dispel animosity of issues: research, respond accordingly, ensuring customer satisfaction & repeat business.
• Assist in booking events process as needed. 

 

Essential Functions:

• Build strong relationships with executive level & business administrators.
• Oversight of day-to-day events, and anything related to event services.
• Provide seamless management of conferences & customer service.
• Control issues as they arise through proper administrative channels & escalation paths.
• Possess ability to remain calm & follow protocol during emergency situations.
• Develop and drive sales targets for their team.
• Stay informed of industry standards & local competitive market (venues & pricing), sharing information with Event Team members & making recommendations to further enhance programming.
• Partner with Customer Advocate to increase service levels & market share.
• Provide accurate reporting of events, catering revenue & metrics as needed to support business goals & objectives.
• Oversee Event Planners/Coordinators to ensure all Service Level Agreements are met, recorded information is accurate & communication with customers & internal departments is thorough & concise.
• Ensuring RFPs are completed and covered with customers, stakeholders in a timely fashion.
• Ensuring SLA’s are met
• Responsible for oversight for all billing compliance measures
• Responsible for event forecasts, metrics, and any data related event as needed. 
• Other duties as assigned.

 
Qualifications:

• 3 to 5 years of managerial experience in a hospitality/customer service field or event planning environment is required.
• Bachelor’s degree is a plus but not required.
• 5+ years of overall experience in the event/meeting or other hospitality field
• CMP certification is preferred.
• Must have experience with financials and tracking, maintaining budget for a department, facility, or LOB.
• Proficient in Microsoft Software Programs including Outlook, Excel, Word, Visio, as well as technology tools & language

 

 

Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

 

Qualified