Business Intelligence & Survey Analyst (Higher Education)

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The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.

The Business Intelligence and Survey Analyst is responsible for university-wide survey administration and collaborates closely with the Director of Institutional Research and Effectiveness to design and maintain high-impact data visualization tools. This role leads survey strategy development, partners with academic and administrative stakeholders, and leverages advanced Power BI skills to deliver dashboards that inform strategic decisions. This position plays a pivotal role in advancing a data-informed institutional culture aligned with university priorities and evolving needs.

#UMASSGLOBAL #highered

TYPE OF SUPERVISION:

Receive direction from the Director, Institutional Research & Effectiveness.

• Direction – indicates that the incumbent attains specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION DUTIES AND RESPONSIBILITIES:  

ESSENTIAL FUNCTIONS: 

University Survey Strategy and Oversight

• Support and advance the transition of a legacy survey platform to a new enterprise survey solution, coordinating with academic, administrative, and technical stakeholders to ensure smooth migration and alignment with institutional needs

• Lead the development, design, and execution of institutional surveys in collaboration with academic and administrative leaders
• Maintain the university-wide survey calendar, ensuring optimal timing, coordination, and minimal survey fatigue
• Consult with stakeholders to align survey design with strategic initiatives, operational needs, and accreditation standards
• Implement flexible, scalable survey solutions and methodologies to meet emerging institutional needs
• Synthesize and present survey results and outcomes, translating results into actionable insights that support decision-making at all levels

Data Visualization and Business Intelligence (Power BI)

• Design, develop, and maintain university-wide dashboards in Power BI to enable effective decision-making across the university
• Integrate data from multiple sources, including but not limited to the LMS, SIS, survey, and CRM platforms
• Develop automated reporting workflows and ensure accurate data refresh and performance monitoring
• Serve as a subject matter expert on business intelligence best practices and visualization standards
• Train and support non-technical end users in accessing and interpreting dashboards

Collaboration and Communication

• Partner with Academic Schools to provide survey data and business intelligence data decision support for university planning, program review, and student success initiatives
• Partner with Information Technology to ensure data integrity, governance, and secure access protocols.

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Bachelor’s degree in data science, Business Analytics, Research or related field
• 2-4 years of experience in a higher education position working with data such as data management, complex reporting, institutional analysis, and survey research
• Experience working with enterprise reporting tools, developing complex operational reports, and/or compliance reporting
• Experience designing and maintaining dashboards and reports using Power BI, including data integration from multiple sources

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Understanding of business intelligence tools and data integration, particularly Power BI, and the ability to apply data governance and accessibility standards
• Familiarity with institutional planning processes and accreditation requirements, including how survey and BI data inform strategic and operational decisions

• Knowledge of enterprise survey platforms and methodologies, including survey design, deployment, and