Become a part of our caring community
 

Humana has articulated a strategic vision to drive digital adoption and a digital first strategy. The Experience Transformation Business Intelligence team provides support by partnering with our digital product owners and enterprise partners in understanding not only the digital footprint but also the upstream and downstream impacts of digital behavior. We are dedicated to improving the experience of our associates, members, prospects, and providers. We achieve this by delivering reports, analytics, outcomes, and insights. Additionally, we work with other analytics/reporting teams across the enterprise to support our digital strategy.

The Business Intelligence Lead solves complex business problems using a variety of internal Humana data and tools. The Business Intelligence Lead works closely with product leaders, engineers, and designers to deliver insights related to digital activity, efficiency, emerging trends, process improvement, pilot measurement, and member, provider and associate experience. As a Business Intelligence Lead, you will:

• Build trusting partnerships with product leaders to support digital products/assets, varying from program to program and team to team.

• Be the first touchpoint for product leader data needs, responsible for identifying solutions both home-grown and in partnership with other data and analytic teams, including our own data science team.

• Evaluate the effectiveness of the digital product strategy and recommend adjustments when needed to drive outcomes.

• Lead the design, development, implementation, and evaluation of measurement strategies used to improve our business and enhance our OKRs.

• Prepare product leaders to present insights on their teams and programs leading to improvement, operational efficiency, and trend savings.

• Support data and report process efficiency including through automation, documentation, and best practices, delivering consistent look-and-feel to end-users.

• Improve current data and reporting environment related to digital products.

• Work with associates and senior leaders across the enterprise to solicit input, guide data-backed problem-solving, and make recommendations to improve the digital strategy.

• Contribute to the shared growth and education of your immediate team related to technology, data measurement and best-practices, and other professional development activities.

• May require 5% travel if outside of Louisville

Use your skills to make an impact
 

Required Qualifications

• 8 or more years of experience in reporting, data and analytics

• 2 or more years of business facing experience

• Experience with SQL and data visualization tools

• Advanced experience working with big and complex data sets within large organizations

• Experience analyzing data to solve a wide variety of business problems and create data visualizations that drive strategic direction

• Proven ability to work with cross-functional teams and translate requirements between business, project management and technical projects or programs

• Proficiency in understanding Healthcare related data

• Proficiency in verbal/written communication to senior and executive leadership

Preferred Qualifications

• Advanced in SAS and other data systems

• Experience with tools such as Power BI & Tableau for creating data visualizations

• Expertise in data mining, measurement planning and metric development

• Experience creating analytics solutions for various healthcare sectors

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for t