Business Intelligence Developer - Transformation

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Role: 

• The Business Intelligence (BI) Developer – Transformation is responsible for building and delivering scalable, insightful dashboards and reports that provide transparency into Transformation initiatives. The role enables leadership and stakeholders to track program performance, risks, operational readiness, and business outcomes through accurate and timely business intelligence solutions. 

• This position is accountable for designing, developing, and maintaining BI dashboards, consolidating data from multiple sources, and ensuring data integrity. Responsibilities span Brightspeed’s strategic metrics, including churn, subscriber growth, cancels, revenue, fiber build progress, testing progress and results, risk management, and order fallout—delivering insights that directly support governance reviews and executive decision-making. 

Impact: 

Business Intelligence Development 

• Design, develop, and maintain BI dashboards and reports using tools such as Power BI, Tableau, or equivalent. 
• Build scalable data models that integrate inputs from testing, deployment, operations, and business performance systems. 
• Automate recurring reports and visualizations to improve efficiency and consistency in governance reporting. 

Transformation Reporting & Analytics 

• Deliver dashboards that track end-to-end transformation health, including readiness, deployment progress, fiber build metrics, order fallout trends, risk landscape, churn, subscriber growth, cancels, and revenue impact. 
• Provide advanced data analysis and visual storytelling to highlight trends, dependencies, and risks requiring leadership attention. 
• Support ad hoc data requests and governance forums with tailored reporting packages. 

Data Management & Quality Assurance 

• Ensure accuracy and integrity of data by validating inputs across systems, test results, defect logs, and operational KPIs. 
• Establish and maintain reporting standards, ensuring alignment with governance frameworks. 
• Continuously refine data pipelines, queries, and models for optimal performance. 

Testing & Readiness Reporting 

• Support ORT, UAT, and E2E reporting by consolidating execution status, defect trends, and pass/fail rates into executive-ready dashboards. 
• Deliver structured summaries of “Day in the Life” scenarios, ensuring visibility from Buy Flow through Billing. 
• Provide deployment reporting including blackout tracking, shakeout testing, migration validation, and hypercare dashboards. 

Risk & Governance Support 

• Provide consolidated reporting on the risk landscape across Transformation initiatives, ensuring leadership has visibility into critical risks, issues, and dependencies. 
• Collaborate with Program Managers and business stakeholders to integrate risk and issue data into BI dashboards. 
• Enable governance forums with real-time insights, clear metrics, and visualizations that support decision-making. 

Qualifications

You will thrive in this role if you:  

• 3–5 years of experience as a Business Intelligence Developer, Data Analyst, or similar role. 

• Strong proficiency in BI tools (Power BI, Tableau, or equivalent), SQL, and data modeling. 

• Experience integrating data from multiple systems into consolidated dashboards. 

• Excellent attention to detail with the ability to translate data into actionable insights. 

• Strong communication and collaboration skills across IT, business operations, and leadership. 

A plus if you have: 

• Telecommunications industry experience (e.g., order management, provisioning, billing, service assurance, fiber build).