Date Opened: Monday, January 05, 2026 12:00 AM

Close Date: Monday, January 19, 2026 12:00 AM

Department: Aviation Department

Function Business Inclusion

Salary: $62,091.00 - $77,614.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position is based at Charlotte Douglas International Airport and provides support for Federal Civil Rights programs, specifically, the Airport Concession Disadvantaged Business Enterprise (ACDBE) Program. This position reports to the Business Inclusion Specialist Lead and requires considerable initiative, Small Business Program compliance knowledge, contact with the public and critical thinking.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Support the Business Inclusion Specialist Lead in the administration and implementation of the ACDBE program, ensuring compliance with regulatory requirements.
2.    Assist with ensuring agreements with prime and sub-concessionaires include required city, state and federal terms, conditions, and provisions.
3.    Monitor sub-concessionaire utilization by primes and maintain monthly audit reports. 
4.    Perform site visits and other program compliance reviews, ensuring accuracy and timeliness of payments, and effective communication of contract change orders or amendments.
5.    Participate in mediations and propose solutions for any conflicts that may arise.
6.    Assist with data tracking and compliance reporting. 
7.    Update Request for Council Action (RCA) documents and maintain approved RCA records in project files, for all contracts subject to ACDBE program compliance.  
8.    Monitor and respond to support tickets and requests from vendors in the Inclusion CLT (B2Gnow) system, ensuring the resolution occurs in a timely manner. 
9.    Assist with the logistical planning and implementation of outreach, program awareness, and educational events.
10.    Provide any additional support as needed.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: 

Knowledge of:
•    The Disadvantaged Business Enterprise Program’s Federal Regulations, as stated in 49 CFR Part 23.
•    Must be proficient in Excel, Word, and other MS Office Programs with the ability to learn new programs quickly. Experience utilizing database programs and ability to access information from the Internet and Intranet.

Skilled in:
•    Interpersonal skills necessary to develop and maintain effective and appropriate working relationships. 
•    Performing a variety of duties, often changing from one task to another of a different nature
•    Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
•    Attention to detail. 
•    Providing excellent customer service
•    Collaboration and teamwork

Ability to:
•    Collect and analyze information statistical data. 
•    Understand and carry out oral and written directions. 
•    Accurately organize and maintain paper documents and electronic files. 
•    Maintain the confidentiality of information and professional boundaries. 
•    Communicate clearly and concisely in written and verbal communication. 
•    Collaborate with other teams. 
 

MINIMUM QUALIFICATIONS:
High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College degree and 1 year(s) of relevant experience; or Bachelor's degree and no year(s) of relevant experience.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verificati