Business Improvement Analyst

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

 

Business Improvement Analyst

 

Worcester based with a balance of home and office working

 

£37,414 - £39,383 per year

 

35 hours per week

 

We have an exciting opportunity for a Business Improvement Analyst to join our Sanctuary Housing Services team based in Worcester. You will be working on business change and customer transformation to develop and deliver a range of projects to support improvements in Affordable Housing and Property Services. The role of Business Improvement Analyst sits within Sanctuary Housing Services, which manages homes across England, providing general rented housing, housing for older people, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, compliance, tenancy management and customer services support.

 

The role of Business Improvement Analyst will include:

• Development and coordination of a range of process and service improvement projects, including analysing existing arrangements, undertaking research and recommending changes
• Supporting the successful delivery of complex projects involving co-ordination, communication and building relationships with key stakeholders to achieve the required improvements
• Analysis and evaluation of processes/services
• Presenting information and recommendations to support decision making
• Operating within appropriate financial policies and procedures to support the effective financial delivery of projects
• Ensuring all programmes and projects are delivered in line with legislative and regulatory requirements to achieve full compliance and consistent delivery

 

Skills and experiences:

• Proven experience of undertaking a similar role
• Knowledge of relevant regulations, legislation and current practice
• Experience of working to deadlines and prioritising work loads
• Experience in analysing and diagnosing problems and implementing effective solutions
• Good communication, collaboration, and influencing abilities
• Good analytical, writing, and reporting skills
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, Project)

 

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

 

Our Benefits   

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £37,414 per annum (risi