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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Truist Care Center Business Enablement Lead (BEL) serves as the strategic Chief Operating Officer/Chief of Staff for the direct reports of the Head of the Truist Care Centers, ensuring the business operations of these organizations run with clarity, discipline, and consistency. This role is accountable for orchestrating the leadership rhythm, driving operational governance, establishing data driven performance insights, and enabling leaders to focus on strategic execution. Acting as a trusted advisor, the BEL connects enterprise strategic priorities to day-to-day operations, ensuring alignment, transparency, and seamless cross functional coordination across the TCC.

As a key business operations subject matter expert (SME), the BEL designs, develops, and implements sustainable strategies that strengthen TCC’s overall operational and client experience performance. By translating strategy into execution frameworks, optimizing organizational effectiveness, and driving integrated planning, the TCC Business Enablement Lead elevates the performance, operational maturity and Executive decision-making of the TCC executive team and the broader Technology, Data & Operations (TD&O) organization.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of our Truist hubs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1.    Support the Business Operations function spanning ET or for a leader of a specific division within ET.  
2.    Support leader Executive Reporting routines (including but not limited to Board, Committee, Operating, Staff, Investor Relations, External Media)
3.    Support various efforts or projects of significant complexity and/or risk exposure
4.    Indirectly or directly support a team or multiple teams of internal and/or external ET resources to deliver various efforts or projects
5.    Identify and implement Continuous Improvements to create efficiencies in the running of the organization (including creation and maintenance of policies, procedures, and/or job aids, and process automation)
6.    Establish and maintain relationships across all levels of leadership and partners including but not limited to Finance, HR, Legal / Office of the Corporate Secretary, Risk, Audit, and Communications

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree and minimum ten years of related experience or an equivalent combination of education and experience to include general business management, consulting-type work, or other disciplines related to executive reporting, operations management, business management and/or technology.
2.    Broad knowledge across multiple areas such as executive reporting, stakeholder management, finance, project management, and change management
3.    Ability to interpret internal and ext