Business Development and Support Manager

The Business Support Manager is responsible for supporting the Retail Sales Department by collaborating with a team to develop retail sales product campaigns; working with the Customer Contact Center to improve results as identified in reporting; producing and delivering root cause analysis on factors impacting sales and customer experience. The incumbent will also be responsible for auditing and /or reporting retail sales commissions.

RESPONSIBILITIES:

• Collaborate with Billing on product campaigns for the company billing system in support of retail promotions.
• Manage Commissions for all assigned teams including but not limited to RSS, Sales Engagement Specialist, Account Managers and PSS’s when applicable.
• Train Sales Staff on process and procedures regarding new product campaigns.
• Audit Subscriber Accounts before and after property specific sales campaigns to ensure accuracy of accounts.
• QC Retail Sales orders to ensure accuracy.
• Coach Retail Sales Teams on proper usage of the Corporate Billing System.
• Contribute to departmental working groups and initiatives.
• Work with the Marketing Department on marketing collateral as needed.
• Assist with on-boarding of new department team members.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties as assigned by supervisor.

MINIMUM QUALIFICATIONS: 

• Experience in the telecommunications/cable industry highly preferred
• Experience working in fast paced, deadline driven environments
• Expert level experience in Excel other BI systems a plus
• Advanced knowledge of AMDOCS billing system
• Proven ability to successfully manage multiple projects simultaneously
• Customer focused with a proven track record of success in achieving/exceeding growth and profitability goals
• Experience working closely with marketing, sales and operating teams to meet revenue targets
• Excellent written and verbal communication skills in English
• Strong customer service, organizational and analytical and follow through skills

BENEFITS: 

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: 

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.  Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

 

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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