Business Controls Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Line of Business Job Description

The Specialized Servicing and Fulfillment Operations (SSFO) Chief Operating Office (COO) & Business Controls team is seeking a strategic, highly motivated Business Control Manager. This role involves a blend of risk governance, control validation, and strategic enablement, requiring strong influencing skills and a high degree of adaptability.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Primary areas of responsibility include, but are not limited to:

Operational Risk Oversight

• Assess and improve processes, routines, and tools supporting Business Control activities.

• Lead enhanced monitoring routines and Global Operations risk governance activities.

RCSA, Risk ID, Horizontal Controls

• Execute Risk Identification (Risk ID) processes; lead and support RCSA refresh and challenge.

• Validate control design and effectiveness against policy and regulatory standards.

• Perform proactive risk reviews to identify gaps and emerging risks.

Strategic Risk Enablement

• Support high-impact initiatives and transformation programs, ensuring risk requirements are embedded in design.

Model, Spreadsheet & Software Oversight

• Ensure compliance with model and spreadsheet requirements; manage attestations.

• Maintain model inventory, track breaches, and report to governance forums.

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

• Quality Assurance

Required qualifications:

• 5 or more years of experience in operational risk, business controls, audit, or compliance within a complex orga