At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

This position is responsible for providing business analysis and guidance to ensure alignment and integration across Individual and Family Markets (IFM) in support of divisional strategies and to ensure consistency and efficiency.  The resource will support and may lead teams responsible for implementation of initiatives with high complexity that affects multiple functional areas within the division.  Supports the prioritization of divisional activities and tracks progress to goals. Also provides issue resolution support with collaboration of IFM partners.

Required Job Qualifications:  

• Bachelor’s degree and 3 years’ experience OR 7 years’ experience in business analysis, process improvement, strategic planning, research, project management, product administration, product operations or relevant health care industry experience.
• Project management skills, including strong organization, prioritization, and problem-solving skills; strong oral, verbal, and interpersonal communication skills; ability to accept direction and feedback.
• Experience interacting with personnel of multiple departments and at various levels in the organization.
• Knowledge of strategic planning techniques and industry trends.
• Analytical and information synthesis skills.
• Experience interpreting business and financial information.
• Verbal and written communication and organization skills.
• Experience with changing assignments and priorities.
• PC proficiency to include MS Office products including PowerPoint, Excel, and SharePoint.

Preferred Job Qualifications:

• Healthcare industry experience.
• Salesforce working with Chat application (Admin, Integration, Reporting, Workflow.
• Experience working with Contact Center technology (i.e., IVR, WFM, Call Recording, Reporting, CTI integration).
• Experience working with Cisco CVP/UCCE/ICM.
• Digital knowledge and strategy development.
• Product development life cycle. 
• Experience in gathering and translating business requirements into meaningful technical and user experiences.
• Knowledge and ability to create test cases, perform and execute user acceptance testing for pre and post project delivery. 

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.