Business Applications Manager

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business.  Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for six years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it. 
Position Description:KPA is seeking an experienced and creative Business Applications Manager, to be the primary owner and architect for all revenue-related systems within the organization. Reporting directly to the Director of Revenue Operations, you will play a critical role in designing, implementing, and optimizing our Salesforce instance and its connected ecosystem (Outreach, ZoomInfo, LeanData, SalesHood, and more). 
Your overarching goal is to drive efficiency, scalability, and data integrity across KPA’s go-to-market tech stack. This role blends the responsibilities of a Business Applications Manager with that of a Revenue Systems Architect—requiring not only strong technical expertise in Salesforce and supporting platforms but also a strategic mindset to deliver on key business outcomes. 

Responsibilities:

Salesforce Ownership & Administration

• Serve as the primary system owner for Salesforce, overseeing platform architecture, governance, and administration. 
• Implement best practices for data integrity, user management, security, and system audits. 
• Act as the escalation point for complex technical or functional Salesforce issues. 

Revenue Systems Architecture

• Design and maintain the integrations between Salesforce and other revenue-related tools (Outreach, ZoomInfo, LeanData, SalesHood, etc.). 
• Develop a cohesive system architecture that supports end-to-end lead-to-cash processes and ensures data flows seamlessly across the tech stack. 
• Collaborate with RevOps, Sales, Marketing, Finance, Implementation, Field Teams and Customer Success to align system capabilities with business requirements. 

Project Management & Execution

• Scope, plan, and prioritize system enhancements and new technology initiatives based on ROI and strategic impact. 
• Drive project timelines, budget, and resource allocation in collaboration with cross-functional teams. 
• Lead implementation efforts, including vendor evaluations, internal stakeholder management, and execution of go-live plans. 

Strategy & Process Optimization

• Act as an internal consultant to Sales, Marketing, and Customer Success leadership, translating their needs into scalable system solutions. 
• Continuously evaluate and refine go-to-market processes (e.g., lead routing, opportunity management, forecasting) within Salesforce and related tools. 
• Propose innovative solutions to improve pipeline visibility, drive revenue growth, and enhance the user experience. 

Team Leadership & Stakeholder Collaboration

• Manage a small team of admins, analysts, or technical specialists, providing mentorship, guidance, and career development. 
• Partner closely with Revenue Operations, IT, and other functional teams to ensure alignment on data strategy, governance, and reporting. 
• Communicate effectively with stakeholders at all levels, providing regular updates on project statuses, system roadmaps, and KPIs. 

Data Integrity & Reporting

• Establish and maintain data standards, validation rules, and processes to ensure high levels of data quality. 
• Oversee reporting frameworks in Salesforce, ensuring cross-functional teams have access to accurate dashboards and analytics. 
• Leverage data insights to drive informed decision-making across the organization. 

Qualifications:

• Education & Certifications
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience).- Salesforce Administrator Certification required; Advanced Admin or additional Salesforce certifications (e.g., CPQ Specialist, Sales Cloud Consultant, Platform App Builder) strongly preferred.
• Technical Expertise
- 5+ years of Salesforce adm