Business and Reporting Analyst

Department
 

F&A Quality Management & Training

About the Department
 

Finance and Administration represents a committed group of people who serve the University in a variety of areas including Financial Services, Information Technology Services, Risk Management, Internal Audit, Compliance, Human Resources, and Shared Services.

The goal of our division is to provide the services and support needed to foster an environment of academic and research excellence at the University of Chicago. Our team is dedicated to collaborative partnerships with our colleagues and customers that lay the foundation for an exemplary service delivery process. Finance and Administration is fully aligned with the strategic and academic priorities of the University, and each of the units within our division is tasked with implementing the processes necessary to achieve lasting excellence.

The F&A Knowledge and Optimization department within F&A has three teams: Operational Excellence (OpEx), the Knowledge and Support Center, and the Training and Change Center. The OpEx team mission is to maintain service consistency to campus constituents across administrative functions, through data-driven business process improvement efforts. The team ensures coordination between ITS Oracle Solutions, administrative functional staff, and internal department teams. Operational Excellence ensures current work and new initiatives best meet institutional goals for excellence in client service and process efficiency. Additionally, the OpEx team will lead ERP governance, including enhancement and defect prioritization.

Job Summary
 

The Business and Reporting Analyst reports within the Operational Excellence team of the F&A Knowledge and Optimization department. The data expertise, logical thinking, and process orientation of the team’s analysts allow the team to meet its mission.

The Analyst will use data and analytical models to identify trends to improve service delivery and process improvement. By embodying a collaborative and helpful client services approach in partnering with university staff and the community, the analyst ensures the Knowledge and Optimization team addresses any service delivery issues and incorporates feedback into team operations.

The Analyst will monitor service performance of the Knowledge and Support Center, as well as administrative functional centers, identifying opportunities for continuous improvement and making recommendations to OE and senior leadership. The Analyst participates in the service performance and evaluation process via: aggregating data from source systems (i.e., Workday, ServiceNow, Concur, Orbit ), collating, compiling operational metric data into key performance indicator (KPI) operational reports, analyzing data to identify trends and root causes for performance issues. The analyst will transfer data summaries into existing formats and templates for presentation to leadership.

The Analyst will work with team leadership to advance continuous improvement projects by developing value propositions, creating implementation plans, and collaborating with stakeholders throughout the project. The analyst will apply project management techniques to ensure common understanding of a project’s critical path, stakeholder requirements, milestone dates, resource needs, concept creation and evaluation methods.

The Analyst collaborates with team members on business analysis, requirements gathering, optimization strategies, and business processes reviews. The Analyst will conduct ongoing virtual and in person stakeholder meetings, presentations and workshops. The Analyst will collaborate on system testing, in coordination with team colleagues and leadership. The Analyst contributes to ensuring the team maintains University expertise in reporting from financial, HR, and service delivery systems. The Analyst will assist team colleagues and leaders in the design and development of reports needed by campus users and University leadership. This role adheres to report creation practices developed by ITS and functional Oracle and Workday experts, as well as team colleagues and leaders, to ensure reports are consistent across the teams.

Responsibilities

• Maintains relationships with central and academic administrative leaders, including face-to-face meetings, to ensure service expectations are met and/or identify opportunities for continuous improvement.
• Staffs and attends Service Delivery Network Governance convenings, ensuring decisions are translated into action plans, leading to intended outcomes.
• Creates KPIs and evaluates metrics to evaluate process and service performance, and coordinates with OE team leaders to identify, implement, and track remediation actions.
• Develops analytical models to identify trends to improve the customer experience