Business Analyst, Steritech

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

The Business Analyst provides strategic and tactical business analysis services to business partners within the organization. The focus of this position is to work closely with business units to gain in-depth understanding of the business strategy, processes, services, roadmap and the context in which the business operates. This role plays a key part in the organization’s understanding of current capabilities and the decision making for future capabilities needed to address business challenges.

The Business Analyst is responsible for reviewing business processes at an enterprise level and analyzing assigned business processes end-to-end to identify and address operational, financial and technological risks. The Business Analyst is expected to identify opportunities to mitigate these risks, improve efficiency and achieve organizational goals. Responsibilities will include the full range of Business Analyst activities and involvement in large complex projects related to operational business functions.

Principal Duties and Responsibilities

• Demonstrate up-to-date expertise in IT Systems and apply this to the development and execution of improvement action plans by providing advice, guidance and best practices.

• Support and align enterprise-wide efforts to meet customer and business needs.

• Stay current with needs and strategies; utilizing formal and informal written communication methods (e.g. emails, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (e.g. senior management, Customers, technical staff).

• Identify improvement opportunities (proactive and reactive).

• Demonstrated fluency in business processes and process differentiation.

• Gathers, develops, coordinates, and maintains technical documentation such as process flows, system specifications, business requirements and diagrammatic models for various projects and/or systems from planning phase to final implementation, assuring requirements meet acceptance standards.

• Assist in prototyping new systems for the purpose of enhancing business processes, operations and information process flow.

• Serve as a liaison between Operational & Functional teams and IT to assist or gather business requirements needed for system modifications, enhancement and implementations.

• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to stakeholders, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.

• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes.

• Understand and negotiate needs and expectations of multiple stakeholders.

• Perform gap analyses to evaluate solutions and determine the scope from the optimum solution.

• Identify ways to increase adoption and end-user satisfaction.

• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities.

• Create and maintain project specifications, estimating time and resources, monitoring milestone completion, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.

• Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, U