Business Analyst, SRM Team-Remote

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or judging.

Mindr and our family of brands have helped millions of individuals to live and drive responsibly. Intoxalock, a subsidiary of Mindr, is the country’s largest ignition interlock provider (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often-daunting DUI process. For more than 30 years, Intoxalock has helped millions of people get back on the road safely after a DUI, prevent impaired driving, and save lives.

We are proud to have pioneered alcohol-specific fuel cell technology that sets the industry standard. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We assist customers who are required to install an IID to regain their driving privileges after a DUI incident. We are headquartered in Iowa, operate in 48 US states, and have over 5,000 installation locations across the country, allowing us a strategic advantage in the marketplace, where our customers can find a convenient location within minutes from where they live or work.

We hire people who we expect will produce exceptional results, inspire positive changes within the company and deliver amazing service to our clients, which includes consumers, attorneys, state associations and more. We are a workplace you can be proud of. We’ve been named a Top Workplace for several years running and again in 2024 for national employers. Our products stopped an average of 26,000 intoxicated start-ups each month and 29 million in the last decade.

We are hiring a Business Analyst-Remote. 

The Business Analyst will focus on defining requirements and acceptance criteria to improve processes, products, services, and software through data analysis. The Business Analyst will facilitate cross-functional departmental communication and interactions between Technology and the Business to improve system efficiencies. Assess processes, determine requirements, and deliver recommendations to stakeholders. Interpret business requests by understanding what the systems need to do, how do they do it, identify and collaborate with appropriate stakeholders, and obtain acceptance criteria alignment.

Duties and Responsibilities:

1. Area of system focus will be on Jurisdictional needs for accurate and timely reporting and data access in collaboration with State Compliance, State Relations, and Legal teams by interpreting business needs into specific deliverables and tracking to completion.

2. Leadership

a. Identifies opportunities for improving business processes and using technology to eliminate problems that affect productivity, output, distribution and ultimately, the bottom line.

b. Serves as a liaison between Business teams and Technology to provide systems support and analysis and to leverage technology solutions to meet business needs.

c. Prioritizes work in collaboration with Leadership and resolves SRM related user support issues, coordinating with Technology and Business teams when appropriate.

d. Researches capabilities of current applications and systems and evaluates whether functionality exists that is not yet implemented that would benefit current and future business needs.

e. Creates detailed business requirements analysis to recommend business process enhancements as it relates to SRM systems based on stakeholder input. Continually evaluates, establishes, and implements initiatives to streamline and automate processes.

f. Maintain excellent system knowledge and knowledge of current and emerging industry trends.

g. Author and/or update process documentation as required.

3. Collaboration and Communication

a. Develops a very good understanding of the business domain with superb “people person” skills and exceptional communication skills to develop meaningful stakeholder relationships.

b. Understands the needs of multiple stakeholders and facilitates the negotiation of requirements amongst them.

c. Identifies the current- and assist with implementing future-state business processes.

d. Assists the business stakeholders envision the future and how their work will need to change to improve and support the future.

e. Maintains active and close communication and collaboration with Leadership and SRM Team.

f. Partners with business owner(s) on requirements, understanding and communicating the success c