Business Analyst, Senior

Service Center

CSCS TX

Job Summary
Act as liaison between business users and IT organization in support of applications and process improvements

Essential Job Duties

•  Work with business owners and users to elicit and derive requirements in support of new application development, system enhancements and issue resolution  
•  Analyze existing applications and processes to document business processes and identify opportunities for improvement
•  Develop and effectively communicate ideas and strategies to business and technology stakeholders
•  Work directly with developers in troubleshooting application issues to find root cause analysis.
• Research current environment, analyze information, and provide sound solutions to complex business issues
• Act as a point of contact and provide support related to business applications and processes
• Participate as a liaison between the business user community and the IT Organization
• Develop and maintain documentation for current applications and user manuals
• Act as primary contact point for systems and services that are outsourced to a third-party developer or maintenance organization
• Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
•  Maintain a successful level of completion in all responsible work
•  Proactively identify and manage risks and issues to ensure appropriate visibility, escalation and resolution
• Other duties as assigned 

Skill/Requirements

• Bachelor’s degree in Business, Information Systems, Engineering or related field; or equivalent formal training and experience that provides the required knowledge and skills

• Minimum 6 to 8 years of experience with enterprise systems in a Business Analyst role

• Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information

•  Listening skills, to understand what people say and to detect what they might be hesitant to say.

• Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.

•  Facilitation skills, to lead requirements workshops.

• Observational skills, to validate data obtained via other techniques and expose new areas of opportunity.

• Writing skills, to communicate information effectively to customers.

•  Organizational skills, to work with the vast array of information gathered and analysis and to cope with rapidly changing information.

•  Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders.

• Knowledge of PMBOK/PMI project management principles

•  Technical aptitude with experience in agile methodology and SDLC

•  Experience in system testing and test automation

• Demonstrated proficiency in Microsoft Project, Atlassian tools, and/or Smartsheet a bonus