Business Analyst

Easterseals PORThealth data team supports strategic decision-making across clinical operations, workforce management, and financial performance. We work with a diverse set of data—from electronic health records (EHRs), HRIS platform and financial systems—to drive insights that improve care and organizational efficiency.

The Business Analyst will serve as a key partner across operational, clinical, and technical teams, ensuring that business needs are accurately translated into system functionality and process improvements. In addition to traditional business analysis duties—such as requirements gathering, workflow mapping, and solution validation—this role will provide essential support for our Electronic Health Record (EHR) platform.

This position acts as a bridge between end users, program leadership, and technical teams, helping to optimize EHR workflows, troubleshoot issues, and support configuration changes that enhance usability and compliance. The ideal candidate is detail‑oriented, analytical, and comfortable working in a fast‑paced environment where technology and service delivery intersect.

Full-Time Remote (Must Reside in NC or VA)

Salary: $55,000-$70,000

Work Schedule: Monday–Friday, 8:30AM – 5:00 PM

• Serve as a primary point of contact for EHR‑related questions, issues, and workflow challenges
• Troubleshoot user‑reported problems, escalating to IT or the vendor when needed
• Assist with EHR configuration, including templates, forms, user roles, and permissions
• Support system updates, releases, and testing to ensure smooth implementation
• Maintain data integrity by monitoring system usage, identifying errors, and supporting corrective actions
• Create process documentation, user guides, and training materials
• Facilitate communication between technical teams and business users
• Provide training, guidance, and job aids to staff on EHR workflows and best practices
• Communicate system changes, updates, and new features in a clear and user‑friendly way
• Assist with generating routine and ad‑hoc reports to support operational and clinical decision‑making
• Collaborate with leadership to identify data trends and support performance improvement initiatives
• Act as a liaison between program teams, IT, and the EHR vendor to ensure alignment and timely issue resolution
• Participate in governance meetings, system planning sessions, and improvement initiatives
• Ensure that system changes support compliance, documentation standards, and organizational goals

Requirements:

• 2+ years of experience as a Business Analyst or similar role
• Familiarity with healthcare, HRIS, and financial data domains
• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and collaboratively in a small team environment

Preferred Skills:

• Experience navigating and supporting workflows within the Credible EHR
• Ability to generate and validate reports, dashboards, and data extracts from Credible
• Knowledge of Credible’s security model, including staff credentials, privileges, and audit trails
• Knowledge of data governance and compliance (e.g., HIPAA)
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) for documentation, analysis, and presentations
• Strong skills in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, data validation, and basic formulas
• Ability to create and manage user stories, requirements, and acceptance criteria in tools like Jira

Our benefits include:

• Paid time off and paid holidays
• Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
• Life Insurance, Disability Insurance and more
• 403(b) Retirement Plan
• Employee Assistance Program and Legal services, when needed.

 **Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!**

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia.

Our working environment supports employee and client health with a ‘no tobacco’ use policy (tobacco free and smo