Business Analyst

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Product Orderability group is responsible for the product, software, and services implementations in CRM, ERP, and Product Lifecycle Management Systems. Group has a global presence in all regions (North America, Europe, and Asia). It is responsible for working with cross-functional teams (Sales, Go-to-Market, Product Management, Engineering, Supply Chain and Services) for end-to-end definition and implementation of product offers and configurations in CRM/ERP systems product orderability from Quoting to Fulfillment products and to provide better user experiences to our end customers, partners, resellers and Salesforce.

Product Orderability group is also investing in onboarding new tools and technologies to drive process automation, enable self-service for our stakeholders, and reduce manual efforts to run our day-to-day operations. We look for the most advanced problem-solvers and leaders in the automation area - like you - to help automate our business processes using various automation concepts like AI, RPAs BOTs etc.

Job Description

Responsibilities include but are not limited to:

• Working with cross-functional stakeholders (Product Owners, Sales, Factory, Engineering, etc.) to understand the product requirements/scope and convert it into requirements documents for various ordering systems: Oracle CPQ, Oracle R12 Configurator, MOL, and COF

• Responsible to make sure product configurations in the above-mentioned systems are defect-free and orderable

• Responsible for finalizing Parts setup and BOM structure in Agile/EBS related to Product Configuration and provide SME level support to cross-functional teams

• Partner with developers to explain the requirements and perform testing once development is complete

• Work with the factory to make sure product configuration is setup correctly and Sales Orders can be processed error-free

• Partner with key stakeholders from Product Management, Engineering, IT, Services, and PLM/EBS team members to gather and analyze requirements and deliver working ERP/CRM implementations

• Work in an Agile team environment

• Ensures that Product Compliance requirements are met for various regions/countries

• Ensures agreed standards are met for Orderability UX

• Drive SKU reduction, product cancellation analysis, and offer/structure simplification activities working with Product Management, Engineering and Supply Chain

• Identifies opportunities for process simplification and help with automation initiatives within the team

• Create test plans, cases, and scripts to ensure that items, BOMs, and configuration rule changes can be verified thoroughly and efficiently

• Create/update Requirement documents as needed

Qualifications:

• Bachelor's Degree required, Master's Degree preferred

• 1.5+ years of experience in an analyst or similar role

• Demonstrated experience and understanding of ERP and CRM systems. Experience with Oracle CPQ, EBS and Agile PLM preferred

• Prior experience in driving SKU and Product Structure optimization preferred

• Experience in managing the team with Agile methodology

• Experience with Agile development tools such as JIRA, Confluence

• Able to learn new technology quickly, become the expert, solve the problem, and teach others

• Experience creating business process models and using them to describe business requirements

• Strong requirements gathering and analytical skills

• Excellent written, speaking, and interpersonal skills

• Experience working with remote teams in a global environment.

• Familiar with Agile vs. Waterfall Methodology

• Experiences with Oracle SW products PLM, EBS, and CPQ, Avigilon PLM/SAP preferred

• Experience with Telecommunication domain knowledge preferred