Business Analyst
CACI International IncAbout the role
The Opportunity:
Join CACI's dynamic Enterprise Services GRC (Governance, Risk, and Compliance) team as a Business Analyst. At CACI, you'll be part of a forward-thinking environment that supports national security missions and government transformation. As a Business Analyst, you'll play a crucial role in shaping our information solutions and services for Intelligence, Defense, and Federal Civilian customers. If you're passionate about process improvement, stakeholder collaboration, and driving innovation, this is your chance to make a significant impact.
Responsibilities:
Process Analysis and Improvement:
Identify inefficiencies and opportunities for improvement in business processes.
Document current processes and provide recommendations for best practices and automation.
Requirements Gathering and Management:
Employ various techniques to gather and document business requirements.
Collaborate with clients to define needs and develop solutions.
Prioritize requirements and translate them into technical specifications.
Stakeholder Management and Communication:
Facilitate discussions to align stakeholder priorities.
Communicate effectively with end-users, management, vendors, and IT personnel.
Present findings and proposed solutions to various audiences.
Project Support and Quality Assurance:
Support delivery teams through development, testing, and deployment phases.
Ensure accurate interpretation of requirements in team output.
Participate in software testing and quality assurance processes.
Continuous Improvement:
Stay updated on industry trends and best practices in business analysis and ServiceNow.
Contribute to the development of standardized processes and templates.
Qualifications:
Required:
US Citizenship Required.
Bachelor's degree in Business Administration, Information Technology, or related field or equivalent experience.
Minimum 3 years of experience in business analysis or a related role.
Proficiency in requirements gathering, documentation, and management.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills, including plain language writing.
Experience with IT service delivery methodologies and practices.
Proficiency with Microsoft Office suite, SharePoint Online, MS Forms, and MS Planner.
Familiarity with Power Automate and Power Apps.
Ability to work independently with general supervision and multitask effectively.
Desired:
ServiceNow ITIL user experience.
Certification in Business Analysis (e.g., CBAP, CCBA).
Experience with Agile methodologies.
Knowledge of PMBOK and ITIL frameworks.
Proficiency with Visio for process modeling.
Experience with PowerBI and basic SQL knowledge.
Project Management Professional (PMP) certification.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our
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