Business Analyst 2

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Apply knowledge of business and technology to allow for the development of integrated solutions to resolve technical and business issues Serve as a liaison between internal customers and functional IT departments during the initial phases of development efforts for various business initiatives. Following BA principles and accepted methodologies, define the system and functional requirements of technical projects.

Responsibilities:

• Apply working knowledge of systems and Business Analysis to analyze and develop integrated solutions to resolve technical issues for small to medium-sized custom development projects
• Assist senior level Business Analyst in requirements gathering and research support for larger, more complex projects.
• Assist in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies.
• Using multiple information gathering techniques, conduct facilitated sessions with customers to define detailed business requirements for solution development. Establish and maintain clear scope boundaries for the solution.
• Develop precise documentation of prioritized functional requirements that can directly be converted to test plans, use cases, and system conceptual designs.
• Assist in translating requirements and use cases to the designers, ensuring there is a clear and concise understanding of requirements.
• Review test conditions and expected results for product, performance, and user acceptance testing.
• Continue to build on technical and business knowledge to better understand the link between business and technology.
• Participate in quality management reviews as outlined in the project work plan
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Strong problem-solving skills, organizational skills, and time management skills
• Strong communication skills; both written and verbal.
• Knowledge of desktop software such as Microsoft Word, Excel, and PowerPoint
• May require knowledge of or ability to quickly learn specialized software to complete work assignments.
• Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
• Must be able to recognize anomalies and critical situations and respond appropriately.
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at the level of detail required to resolve issues of moderate complexity.
• Bachelor's degree in discipline related to function of work, with 3+ relevant work experience

Additional Information

The national pay range for this role is $62,800 to $111,400 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans