BT Business Systems Analyst

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Join our team and experience Workday!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun!

We are seeking an experienced Business Systems Analyst (BSA). The BSA position is responsible for leading small-medium initiatives end-to-end, analyzing business processes, determining requirements, and utilizing best practices to determine how to implement those requirements. The position will work closely with business partners to understand business processes, goals and gaps in addition to with Business Technology development teams and other business analysts in the planning, prioritization, design, development and deployment of new projects & system enhancements. This position will also be responsible for creating, developing and maintaining automation workflows for a chat bot application,understanding areas for improvement and gaps analysis to improve chat responses.

About the Role

People

As a valuable member of the End User Services Team, you will play a pivotal role in analyzing, designing, implementing, and supporting systems solutions to advance our objectives. 

• Identify business needs and problems: Work with stakeholders to identify areas of the organization where improvements can be made. This may involve gathering and analyzing data, conducting market research, and consulting with experts.

• Develop solutions: Work with stakeholders to develop solutions that address these needs and meet the desired objectives. This may involve creating business plans, identifying new technology or systems that could be implemented, or developing new processes or procedures.

• Communicate with stakeholders: Effectively communicate findings and recommendations to a variety of stakeholders, including business leaders, customers, and technical experts. This may involve presenting data and reports, leading meetings, or writing detailed documents.

• Provide ongoing support: Work with stakeholders to provide ongoing support and ensure that the solution is meeting the desired objectives. This may involve tracking performance metrics, identifying any issues or challenges, and making recommendations for further improvements.

• Familiar with Service Now, Nexthink and JIRA platforms to gather data to perform analysis regarding SLA and MTTR. Identify trends, gaps and opportunities for improvements and automation driven initiatives.

• Ability to create ad-hoc reports, dashboards and visualizations to help others understand business performance is a plus

• Analyze process issues and bottlenecks to make improvements

• Communicate and validate requirements with relevant stakeholders

• Drive process automation improvements within the chat bot platform by providing data insights.

Process

• Understand high level project vision and the business needs, be able to drill down to each business function by gathering information and translating business requirements into functional/technical requirements;

• Create and maintain clear/concise documentation and runbooks for processes and policies within the End User Services organization.

• Formulate value-added business solutions  to system/functional improvements and present recommendations to management , supervisors, and colleagues.

• Strong collaboration skills and the ability to work effectively in a team environment.

• Strong ability to problem-so