BSA/Fraud Representative/Specialist

Description

Basic Qualifications-Representative

Education/Training: A high school diploma or equivalent is normally required; specialized operational and fraud prevention/detection education and/or training preferred.

Skill(s): Clearly communicates in English; moderate reading, writing, grammar, and mathematics; moderate interpersonal relations and communicative skills; intermediate PC skills; demonstrated analytical skills as well as visual, and auditory skills.  

Experience: Retail banking experience preferred, but not required

Basic Qualifications- Specialist

Education/Training: Associates degree in related field preferred ; specialized operational and fraud prevention/detection and risk management education and training, preferred

Skill(s): Clearly communicates in English; proficient reading, writing, grammar, and mathematics skills; knowledge of current banking regulations; proficient interpersonal relations and communicative skills; proficient PC skills; demonstrated analytical, visual, and auditory skills. Familiar with a variety of field's concepts, practices, and procedures preferred.

Experience: A minimum of two (2) years' experience in related positions normally required. 

General Responsibilities

Responsible for analyzing and investigating various alerts and reports indicative of possible fraudulent activity and/or non-adherence to controls; assisting the BSA/Fraud Officer in developing, implementing and administering specific policies, procedures, and programs related to the bank’s fraud management program; assisting with implementing strategies to achieve goals developed for the department as part of the bank's annual strategic plan; ensuring compliance with various operating policies and procedures and various regulatory requirements; communicating and interfacing with other divisions and management personnel; providing periodic reports.

Essential Duties- Representative and Specialist

1. Performs various duties to assist with fraud risk management as follows:

      a. Researches and reviews less complex customer accounts and completes basic analysis to identify possible cases of fraud and to prevent future fraud. Assists with identifying fraudulent transactions as directed. 

      b. Investigates alerts produced by automated fraud monitoring software program as well as transactional data not identified by the software as directed in order to identify possible fraudulent activity.

     c. Reviews transactional data not presented by software for potential fraudulent transactions.

     d. Answers department phone calls and responds to internal and external customer inquiries regarding fraud-related matters.

     e. Enters data into the fraud case management database as directed and assists with work on fraud cases related to all aspects of banking.

     f. Works with and supports the BSA/Fraud Officer and/or BSA-Fraud Specialist on fraud related matters and less complex anti-money laundering (AML) cases.

     g. Attends training to develop a working, current knowledge of fraud trends and relevant laws and regulations, including Reg. E, Reg. CC, FACT Act, BSA, and AML to ensure compliance.

     h. Maintains confidentiality of all investigations, reports, and other sensitive information associated with position.

     i. Performs various projects as directed and is encouraged to provide timely input for the development or improvement of new or existing products or services to improve the detection and mitigation of fraud.

2. Assists with implementing strategies to achieve goals assigned to the department as established in the bank's annual strategic plan; assists in the development of the annual budget for the division and adheres to budget parameters.

3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements.

5. Prepares periodic reports to the BSA/Fraud Officer as needed. 

Additional Responsibilities – Specialist

1. Serves as an escalation point within the department for complex research and analysis related to customer accounts for possible cases of fraud and to prevent future fraud. Identifies