Brokerage Operations Analyst

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!


Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

The Brokerage Operations Analyst supports freight brokerage operation 
by ensuring data accuracy, system reliability, and operational integrity 
across brokerage platforms. This role sits between Operations and 
Systems/Technology, identifying data issues, auditing transactions, 
performing reconciliations, and partnering with cross-functional teams to 
resolve root causes.
This is a hands-on analyst role ideal for someone who understands 
brokerage workflows and enjoys digging into data, systems, and process 
gaps.

Key Responsibilities

• Audit brokerage transactions and system data for accuracy and 
completeness
• Identify and investigate system errors, data inconsistencies, and 
process breakdowns
• Perform reconciliations between TMS, financial systems, and 
reporting tools
• Conduct root-cause analysis and partner with Operations and IT to 
resolve issues

• Support system enhancements, data clean-up efforts, and control
processes
• Create queries, reports, or dashboards to monitor data quality and
trends
 

Accountabilities
• Create and manage datasets and reporting out of Brokerage and FTL
systems (Motus, Truckmate, SoftPoint, SAP, OTM, WebEC, etc.)
• Resolve technical issues between systems – drive RCA on whether it
is a systemic or operational issue
• Develop audit frameworks and prevent financial and operational risk.
Determine areas for continuous improvement through data driven
decision making
 

Consulted About

• Brokerage & FTL Data Model and System Logic
• System frameworks and system-system reconciliations
• System improvements/issue resolution scoping (not reconciliation)
 

Primary Internal
Stakeholders
1. Subordinate role,
2. Roles/Teams within my
function
3. Divisions or Departments
outside my function
• Platform Product Owners
• Brokerage Operations Managers
• Senior Leadership
• PTP
• OTC
 

Primary External
Stakeholders
• Platform Developers (3PL Systems)
Required Qualifications,
Education, Experience,
Business/Technical
 

Required Qualifications,
Education, Experience,
Business/Technical
Knowledge, Competencies
& Skills
• Bachelor’s degree or equivalent experience
• 3–6+ years of experience in freight brokerage, logistics operations, or
business/systems analysis
• Strong understanding of brokerage processes (loads, rates, carriers,
billing, settlements)
• Advanced Excel skills; SQL, Power BI, or Power Query experience
required

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