Branch Operations Support (Human Services Specialist 1)
State of OregonAbout the role
Initial Posting Date:
08/21/2025Application Deadline:
08/28/2025Agency:
Department of Human ServicesSalary Range:
$3,429 - $4,622Position Type:
EmployeePosition Title:
Branch Operations Support (Human Services Specialist 1)Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Empower Individuals & Families—Support, Guide, and Make an Impact! Join our team and help individuals and families navigate essential services with expertise and care. This role is key in ensuring smooth program operations, sharing vital policies, and providing specialized support to staff and management. If you are detail-oriented and passionate about making a difference, this is the opportunity for you!
We are looking for a Branch Operations Support (Human Services Specialist 1) to join our dedicated Oregon Eligibility Program (OEP) Team in Tigard.
Together, we can create lasting change!
Summary of Duties
The Oregon Eligibility Partnership (OEP) is part of the Oregon Department of Human Services. Oregon Eligibility Partnership provides direction and support to state staff working to determine eligibility for people applying for and receiving medical, food, cash and childcare benefits. It also manages the ONE Eligibility System used to process applications and deliver benefits to eligible individuals and families in Oregon. OEP operates based on the principles of service equity, customer service, consistency and operational efficiency. OEP administers the ONE Eligibility system in partnership with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC).
As a Branch Operations Support, you will:
Administrative Duties/Customer Service:
Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
Managing incoming mail and multiple email accounts.
Answer phones with appro
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