Branch Operations Manager

What you will do 
Johnson Controls is seeking a Branch Operations Manager! Get ready to lead the System Application Engineers in their support of the construction sales team! You will ensure that assigned projects are executed profitably, accurately, on-time, within the scope of the contract and in alignment with customer expectations.  Your focus will be on equipment slippage, avoids and minimizes slippage, following up to prevent reoccurrence. You will also assign System Application Engineers to Account Execs and ensure the proper balance of pre and post sales activities is maintained to meet overall customer expectations. Training and supporting project management practices and the Johnson Controls equipment order execution process will be part of your daily activities. This role is onsite and based in Linthicum, MD.

How you will do it 

• Supports pre-sales activities, which include system configuration validation, HVAC equipment and/or controls selection for basis of design as well as bidding, application, and pricing

• Supports the development of accurate, detailed submittals to communicate design, configuration, operation, and installation requirements to customers, consultants, service team and necessary subcontractors

• Works with the sales team to maintain an effective balance between internal Johnson Controls processes, customer satisfaction and project financial results

• Assists the HVAC Equipment Operation Manager in revenue forecasting, collections, and resource planning.  

• Manages the overall performance of assigned System Application Engineers

• Functions as a Systems Application Engineer where appropriate based on the branch requirements and Account Executive Assignments 

• Performs all the System Application Engineer duties for highly complex or strategic projects assigned 

• Establishes goals and development plans for all direct reports. Evaluates employee performance,  performs salary management, and promotes team development

• Recruits System Application Engineers with the appropriate skills and competencies to meet the needs of the Branch and our customers

• Follows up on customer satisfaction issues and drives resolution. Provides leadership by demonstrating focus on achieving customer satisfaction

• Develops and builds relationships between the SAEs and their assigned Account Execs, contractors, customers, consultants, and vendors. 

• Develops and implements a formal technical training program for each of the System Application Engineers. 

• Ensures SAEs are providing proper turnover to service team per defined process and coordinating with LSSs/PM on all joint projects. 

• Acts as the first level of escalation for any issues related to; equipment orders, order commitments, delivery, final payment, and customer satisfaction. 

• Acts as the subject matter expert on equipment to assist in the interpretation of engineering drawings and specifications.  Identifies gaps in the technical expertise of the SAEs in specification interpretation and works with assigned Account Executives to implement short term plans to address these gaps.  This includes but is not limited to; system configuration validation, HVAC equipment and/or controls selection, engineered equipment submittals, contract drawings, site coordination, and site installation requirements, etc. 

• Periodically reviews the SAEs equipment and controls estimates, proposals, selections, as well as engineering submittals, and purchase, etc.  Where issues are noted as it relates to; selections, schedules, drawing, and specification requirements develops and implements a plan to address the immediate issue and share the best practice to all members of the team. 

• Evaluates the relationship skills of the SAEs.  Gathers feedback from Account executives, customers, vendors, corporate and other branch employees to identify soft skill gaps.  Where gaps are identified develop a plan to address the immediate issue and share the best practice to all members of the team. 

• Acts as liaison between the factory and SAE team.  Drives the escalation process for the SAEs. Participates in review sessions and feedback groups. 

• Monitors the Equipment Slippage (ES) for all projects within the branch, analyzes root cause and teams with all appropriate people to implement corrective action. 

• Works with SAE team members to ensure proper teaming with service as it pertains to Startup and Warranty processes. 

• Provides technical support, selections and limited estimating support to SAEs and Account Execs during project design or proposal phase. Assists as needed in developing the customer business case for the conceptual so