Box Office Agent

WHAT YOU’LL DO

A Box Office Agent is responsible for assisting guests with all their ticketing needs and is a resource for all guest’s questions while answering with an upbeat and positive attitude. A Box Office Agent is the first interaction for hospitality and first line of defense for improving the guest experience. This position generates revenue by issuing, selling, upselling and cross promoting show tickets and attractions directly to guests at the Rio Las Vegas Box Office locations and via telephone. A Box Office Agent is responsible for collecting funds and keeping documentation for tickets and transactions they perform.

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following:

• Proficient with the ticketing system

• Process shows ticket transactions for guests

• Promoting and suggesting other shows happening at property

• Suggesting Rio Rewards advantages

• Responsible for being informed about current events within the hotel

• Acts a liaison on behalf of the guest to expedite guest requests

• Maintains a professional and courteous attitude towards all guests (internal and external)

• Anticipating guests show needs and exceeding guest expectations

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities.

REQUIREMENTS

• Must be 21 years of age or older.

• High school graduate or equivalent is required

• Minimum one-year customer service experience required. 

• Must be able to type at least 25 wpm.

• Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.

• A working knowledge of Ticketmaster or other Ticketing system required.

• Be a positive role model for the team. 

• Must be able to work any day of the week and any shift. 

• Must present a well-groomed appearance and friendly demeanor.

PREFERRED

• Prior supervisory experience preferred

• Two - five years casino experience required, preferably in pit operations.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.

• Must regularly lift and/move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

PAY RANGE

• The pay range for this position is $16.00/hour.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.