Boutique Operations Associate - Columbus, OH

Boutique Operations Associate

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. 

About the role: 
We are looking for Boutique Operations Specialist who is passionate about providing the highest standards of service and will be trained to be well-rounded in all activities within the Boutique. These individuals will be the experts on all Standard Operating Procedures, systems, and tools and will work closely with the boutique leaders to impart critical business knowledge. This role will be crucial to the success of the operations within the Boutique. They will support all areas of the Boutique as needed and ultimately impacting the client experience. 

What impact you can create at CHANEL: 

• Uphold operational standards and processes to deliver the ultimate CHANEL client experience.  

• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team. 

• Deliver exceptional customer service based on CHANEL’s service mantra, including welcoming and greeting all clients, including hosting.  

• Support the daily operations including opening and closing of registers, incoming and outgoing shipments, damages, stock and restock needs. 

• Understand the inventory management processes. 

• Maintain an organized and controlled stock storage system and process received stock and record into system. 

• Communicating inventory and supply needs to Boutique Director/Assistant Boutique Manager  

• Partner with Assistant Boutique Manager to execute the stock cycle count program and annual physical inventory 

• Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa. 

• Co-ownership of all brand image, hygiene standards and visual merchandising requirements. 

• Be the ultimate brand ambassador by providing continuous sales and service support. 

• Build positive team relationships throughout the boutique to inspire trust and teamwork. 

You are energized by: 

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives 

• Working in a highly collaborative retail environment  

• Make things beautiful by providing the ultimate experience in store  

• Being truly service minded 

• Utilizing your organizational and attention to detail skills within multi-task projects in a dynamic, fast paced environment  

What you will bring to the team:  

• Ability to thrive in a team environment and work collaboratively 

• Understanding of, and passion for client experience 

• Excellent communication skills 

• Foreign language skills are preferred but not required 

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives 

• Curiosity and desire to learn and grow professionally within the world of CHANEL 

Position Logistics: 

• 3+ years of related experience 

• Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 25 lbs.  

• A flexible schedule with the ability to work late nights, weekends, and some holidays 

• Experience in the fragrance & beauty industry preferred 

• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service 

Compensation: 

• The anticipated base salary range for this position is $24 through $28. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. 

Benefits and Perks: 

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund  

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 

• Generous paid time off policies to include vacation, holiday, sick and volunteer days