Billing/Accounts Receivable Representative

Introduction

Looking to join a vibrant organization that makes a difference?

 

At Church Mutual, we Stand for Good: Our work is powerful, inspiring and meaningful because we serve those who serve others. We specialize in insuring purpose-driven organizations, leading the way in markets that include nonprofit and human services organizations, religious institutions of all denominations, schools, senior living communities, and camps and outdoor recreation facilities. We foster a workplace where all employees are treated with dignity and respect. Diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs.

What you’ll be doing:

Apply payments received from customers via multiple payment channels.  Change payment plans and deposit funds using automated software and conventional methods.  Complete daily balancing to ensure payments are processed accurately and completely.  Provide customer service regarding billing/payment questions to internal and external customers

On any given day, you’ll:

 

• Apply payments from customers received via the lockbox, internet, interactive voice response, banking networks, or directly per department procedures. Change payment plans as appropriate and process direct-received payments using automated software and conventional methods.  Escalate payments received on cancelled policies or reinstate when appropriate. 

 

• Provide customer service regarding billing/payment questions to internal and external customers via telephone, email, and letters. Submit payments on behalf of customers using payment processing applications. 

 

• Reconcile daily receipts to source documentation and bank deposit reports. Research and provide explanations for reconciling items.

 

• Create, review, and resolve special messages within the billing system. 

 

• Process address changes, modify customer bill day(s), complete billing and payment breakdowns, respond to credit history requests, reprint bills, and send paid receipts, as needed.

 

• Review policy credits and initiate disbursements according to department procedures.

 

 

Here’s what we expect

Hybrid role in the Merrill Office: Hours 8:45am to 5:00pm

 

Prior Experience:

• Accounts receivable and/or billing experience preferred.
• Customer service experience is required.

Education:

• High school diploma or equivalent is required.
• Associate’s degree in a business-related field is preferred.

Necessary Knowledge and Abilities:

• Strong interpersonal, written, and verbal communication skills.
• Ability to interact with multiple departments and external customers.
• Must be detail-oriented and possess strong judgment and decision-making skills.
• Basic knowledge of Microsoft Word and Excel.
• Ability to operate a calculator with speed and accuracy.
• Ability to investigate and resolve issues.
• Ability to work independently and with others.
• Must be able to multitask and prioritize job responsibilities.

 

 

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location

 

Minimum Compensation

USD $17.63/Hr.

Maximum Compensation

USD $24.69/Hr.