Bilingual Take Out Loan Advisor

The Bilingual Take-Out Loan Advisor will be responsible for introducing our existing English- and Spanish-speaking clients to opportunities that help them accelerate their debt through a Settlement Consolidation Loan.

We are partnering with LendingUSA, a trusted and licensed consolidation loan provider, to help clients achieve faster debt relief and long-term financial freedom.

The advisor will handle:

• Inbound calls from clients enrolled with CreditAssociates, American Debt Relief, and Worden & Associates.
• Internal transfers and third-party vendor lead transfer, focused on increasing application and conversion rates with LendingUSA.
• Outbound calls to new eligible clients and to those progressing through the loan process, ensuring all client debts are settled with their LendingUSA deposit.
• Maintain clear and professional chat communication with the LendingUSA Loan Coordinator to ensure smooth application and funding process.

Key Responsibilities:

• Present and position the benefits of the LendingUSA loan effectively, using scripts tailored to the client’s LendingUSA status.
• Guide clients to refocus on their original goal of becoming debt-free and achieving financial stability.
• Reinforce how debt consolidation can help clients improve their credit over time and achieve broader life goals.

This is an exciting growth opportunity within the Take-Out Loan Division and will play a vital role in expanding client success and strengthening our partnership with LendingUSA.

What to Expect from CreditAssociates:

• A mission, purpose and culture driven company.  We believe life is lived better debt-free.
• A company committed to developing and promoting our people from within
• Fast track growth opportunities based on your learning curve and performance, not tenure
• Exceptional starting compensation of $66K to $72K in your first year
  • $42,000 to $48,000 base plus monthly bonuses totaling up to $24,000 annually
• Additional compensation offered for bi-lingual candidates (English/Spanish)
• Companywide functions include weekly lunches, recognition programs and lifestyle events.
• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance.
• Generous 401k plan with aggressive company match.
• Flexible schedule that meets a positive work/life balance.
• Convenient and updated office location in Plano, TX

What we expect for the right candidate:

• You want your work to speak for itself and desire to grow quickly
• You take initiative, set personal goals working independently, and are excited by the idea to work for a company who promotes based on performance, not tenure
• You are an excellent communicator and good listener who can multitask
• You must display the ability and skills to problem solve complex scenarios and comfortable handling highly emotional clients
• You are patient and skilled at asking open ended questions to uncover customers’ needs, and offer specific solutions tailored for each situation
• You are innately empathetic, able to express empathy for our clients’ situations and concerns and leave a positive impression on every customer interaction.
• You are dependable and follow-through with your commitments
• You want a career with growth opportunities, not a job

Qualifications:

• Must be comfortable and very skilled with overcoming objections, selling program benefits, problem solving and emotional resolution.
  • If you are not, please do not apply.
• 1+ year of account management, retention or sales required.
• Experience in fast paced call center environment preferred
• Financial services related experience a plus, not required.
• Bilingua