Bilingual Patient Service Representative- Shepherd Center

About Us

Do you have a PASSION for serving the Latino/Hispanic community? 

Do you want to work alongside others that share your passion? 

Do you like staying busy and working in a high-paced environment? 

Do you LOVE children?

Therapitas offers all of these! We are the largest provider of bilingual pediatric rehabilitation services in Oklahoma and we are GROWING! We are on a mission to ensure that Latino children have access to the same therapy services as any other child living in Oklahoma. We are a multi-disciplinary team of therapists and administrative staff passionate about serving the needs of our patients and the community. 

Job Description

We are looking for a full-time bilingual patient representative to join our front desk team at our NW OKC office. The ideal candidate is a friendly, energetic, outgoing individual with extensive computer experience, excellent communication skills, and a problem solver that enjoys finding innovative ways to work efficiently and effectively in a high-paced environment. Our clinic is located inside the Shepherd Center at NW 23rd and Villa.

Job Responsibilities

• Greet our incoming patients, families, and guests
• Provide translation services as needed for therapy and evaluation
• Answer incoming phone calls  
• Check-in patients upon arrival in a timely and prompt manner
• Scheduling (scheduling appointments, canceling appointments, etc).
• Light housekeeping to maintain the cleanliness of the clinic/waiting area
• Assist the therapy team in their day-to-day activities as needed
• Perform other key tasks as assigned by the leadership team.

Requirements

• Fluency in Spanish and English is REQUIRED (experience with medical Spanish preferred) 
• High School Diploma (minimum)
• Must have excellent verbal and written communication skills in both English and Spanish to work with patients, physicians, and peers.
• Ability to multitask successfully and excellent organizational skills.
• Ability to prioritize responsibilities and work independently without a high degree of oversight. 
• Must have extensive computer experience and quickly adapt to changes in proc
• Must be available to work M-F 9:00 am - 6:00 pm or M - F 1:00-6:00 p.m

Benefits (Fulltime employees)

• Health Insurance
• 401K matching after 1 year of employment
• PTO (10 days) available after 120 days
• 8 paid holidays
• 3 days of sick leave<