Bilingual Customer Service Representative

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

FUNCTION: 

  

This job classification handles basic service calls from customers including service connects, service disconnects, establishing new customers and setting up new customer accounts. Handles non-routine and complex customer inquiries, complaints, and problems by telephone and face-to-face contact in a courteous and efficient manner.  Investigates and analyzes customer accounts and prepares the required service order, adjustment, statement, or other document.  Performs duties to assure customer satisfaction and accuracy of customers’ accounts.  Makes arrangements to collect unpaid bills or order disconnection of service for non-payment or for violation of Company or State Rules and Regulations. 

Performs other duties which may be requested by authorized personnel. 

  

QUALIFICATIONS: 

  

A high school graduate or equivalent with one (1) or more years of college or technical school training or equivalent with at least two (2) years experience as a Customer Credit Representative or experience in direct customer service activities. Must be able to communicate courteously and effectively in person or by telephone and must be able to type and use other standard office equipment and pass the applicable tests. Must successfully complete the Customer Service Training program. Must work extended business hours, selected holidays and overtime as required. Must conform to departmental standards for wearing apparel and personal grooming. All other general qualifications such as attendance and punctuality, safety and performance records will be considered. 

  

Additional consideration will be given for the following job related training or experience: 

  

(1)  College level courses in psychology, human relations, communications or the equivalent; 

(2)  Previous customer contact experience in a similar customer oriented business; 

(3)  Fluency in a foreign language and/or sign language; and 

(4)  Any other qualifications contributing to the applicant's ability to perform the job. 

 

Working Conditions: Indoor work in clean, well lighted, heated and ventilated surroundings. 

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.