Bilingual CPC Processor Customer Support

Overview

Who we are...

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. 

 

 

What we offer…

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. 

 

What we need…

Bin-lingual CPC Processor Customer Support to insure the accurate and timely handling of release of information for multiple accounts with internal and external customers while maintaining a high level of professionalism.

 

This is a Remote role (Call Center) • Full-Time: Monday - Friday 8:00a - 4.30pm EST

• Comfortable working in a high-volume production environment.• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status • Documenting information in multiple platforms using two computer monitors. • Proficient in Microsoft office (including Word and Excel)We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

 

 

Responsibilities

What You Will Do...

• Answer and conduct business on the telephone with fluency in both English and Spanish languages while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Qualifications

Consideration for the role of CPC Processor II– Customer Support requires the following:

 

● Bilingual Spanish and English with full fluency both verbal and written

● High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)

● Friendly, professional manner of communication. Good customer service skills.

 

● Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.

● Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents

● Ability to stay organized while working quickly. Strong attention to detail is also required.

● Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)

● Required to take and pass a 90-day ROI Certification