Become a part of our caring community and help us put health first
 

The Bilingual Consumer Service Operations Representative represents the Dual Eligible Outreach Department by taking inbound calls to members and/or providers regarding a variety of issues. The Consumer Service Operations Representative 2 performs advanced administrative/operational/customersupport duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments.

We are looking for motivated and highly driven career minded professionals that enjoy making a difference in others’ lives. This rewarding role allows you the opportunity to engage our members over the phone by assisting in determining their eligibility for state and federal programs that can improve their wellbeing. The Consumer Service Operations Representative role spends time with our members, gathering personal and financial information required to complete state applications on behalf of the member.  This role requires individuals to be great multitaskers, as you are inputting information captured by the member during the call and updating in the various systems we use daily. Although assisting members with completing the Medicare Saving Program application is our first objective, we also assist our members with locating additional resources to promote healthy living, like determining if they suffer from food insecurity, or/and need assistance with lowering the cost of their medications at their local pharmacy.  If you enjoy utilizing your skills and experience to help those in need, this role is for you!  
At Humana, one of our core values is to inspire the health of others. We are looking for individuals who enjoy talking to others about their health while providing education, support, and encouragement to improve their wellbeing. We also desire, to cultivate the uniqueness of each of our associates as well as our members and are looking for individuals from various backgrounds to bring their expertise to the role. If you are looking to join a team of dynamic professionals, we welcome you to apply!
Hours are Monday-Friday 10:40am est – 7:10pm est, with scheduled lunch and breaks.
This is a remote position.

Use your skills to make an impact
 

• Required Qualifications
• 3 years of customer service experience, including typing/data entry
• Bilingual English/Spanish
• You must be fully bilingual in English/Spanish and will be required to pass a test for both languages - Speaking/Reading/Writing included. 

• ***Please submit resume in English.

• Ability to be flexible to an ever-changing environment.
• Excellent verbal, listening and written communication skills
• Aptitude for quickly learning and navigating new technology, systems and applications.
• Proficient in Microsoft Office Outlook and Word
   
• Preferred Qualifications
• Associate's or Bachelor's Degree
• Previous healthcare experience.
• Previous inbound and/or outbound call center experience

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$40,000 - $52,300 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-29-2025

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions o