Bilingual Clinical Associate

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Job Description

A bit about this role:
 

The Clinical Associate is an integral part of our interdisciplinary virtual and home based (house calls + telehealth) medical practice called Devoted Medical (DM). Devoted Medical is focused on delivering multiple clinical services to our Devoted Health members including comprehensive wellness visits, transitions of care visits, monthly longitudinal visits for our most complex and frail members, and on-demand urgent care visits. This role may include occasional weekend hours, through optional overtime.

In the role of Clinical Associate you will be a liaison between our healthcare services and Devoted members. You will work closely with our clinicians to provide high touch telehealth visits and support our clinical team through identifying care gaps and working with our members to coordinate across a fragmented healthcare system. This may include communicating and working with PCP offices, coordinating pharmacy services, and helping manage the durable medical equipment (DME), home health care, imaging, and laboratory testing needs of our members. Through these efforts you will be a strong advocate for the members you work with, helping improve adherence to a plan of care. At the end of the day, your goal in this position is to ensure that every member gets the care that you would want for a beloved family member leading to better health outcomes and a superior care experience.

 Responsibilities will include:
Responsibilities will vary, based on the clinical program you will be supporting: Devoted Medical Primary Care Program!

Pre-Visit Prep

• Preparing members to feel comfortable and at ease with video onboarding, prior to their telehealth visit with a Devoted Medical provider ( if necessary)

Post - Visit Prep

Order Management/Care Coordination

• Working with our home health partners to coordinate DME and skilled nursing services

• Coordinating for members to obtain lab testing and imaging, and to track results diligently to ensure that they are reviewed by the ordering clinician when applicable

• Notifying members of lab results and helping to coordinate follow care at the direction of the clinician

• Coordinating with DM Providers on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications from Devoted Medical 

Triage Support

• Helping triage clinical and non-clinical issues from members to the appropriate teams (clinicians, practice management, high risk nurse, social worker)

• Following up with members post ER and Dispatch Health visits to assess for status and follow up as needed 

Patient Education

• Serving as an advocate for our members when they call Devoted Medical for care coordination issues, both through answering and returning phone calls

• Reviewing internal program referrals, sending welcome kits and other educational materials
   

Attributes to success:

• Experienced in care coordination, particularly helping Medicare patients to close stars care gaps/ complete preventative health screenings  (i.e A1c, Blood Pressure, Colorectal Cancer Screenings, Diabetes Eye Exams, Breast Cancer Screenings)

• Highly organized and adaptable, able to manage a large member panel (100+ if needed) amidst frequent changes

• Thrive in a fast-paced, high-energy, and rapidly growing organization

• Skilled at easing stress and anxiety for members during difficult times

• Strong communicator, able to effectively interact with various stakeholders including doctors, pharmacies, nurses, and caregivers

• Comfortable working with