Bilingual Career Development Coach

Summary 

The Career Development Program (CDP) is a comprehensive 6-month work experience initiative designed to support entry-level employees as they transition into their roles and develop their professional skills. This program aims to foster a smooth onboarding experience while equipping participants with the tools they need to thrive in their careers. 

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

Job Responsibilities 

Major Responsibilities:  

• Dedicate efforts toward reducing the drop rate of participants by ensuring that there is support in place for both participant and manager to overcome obstacles that affect the successful performance and longevity of the participant by:  

Major Duties:  

• Provide one-on-one coaching and guidance to clients, helping them assess their skills, interests, and career aspirations while developing personalized career action plans 

• Aid Human Resources with orientation (NEO) and lead career progressive trainings after NEO 

• Meets with each participant upon enrollment and at least monthly (preferably semi-monthly). These meetings are to be conducted primarily at the participants’ worksites  

• Provides support to the participant through resources and on the job coaching after NEO 

• Provides feedback to Human Resources regarding additional training needs (participant and management) 

• Maintain accurate and records of training sessions, participant progress, and program outcomes, providing regular reports to management 

• Responsible for accurate and timely case notes and records changes in contact information in Paycom and Caseworthy 

• Builds supporting relationship with Managers and Supervisors by assisting in directing participant to reach job expectations 

• Strategically manages caseload according to client need and milestones outcome  

• Monitors performance evaluations and regularly discusses each participant's job readiness progress with his or her manager  

• Conduct engaging and interactive training sessions, workshops, and seminars for diverse groups, ensuring participants acquire practical skills and knowledge 

• Helps with job readiness training (e.g., mock interviews, resumes, cover letters, computer classes, etc.)  

• Provides support in the scheduling and monitoring of workshop attendance 

• Responsible for writing and submission of all requests from Goodwill International, such as success stories and best practices  

• Models professional work behaviors at all times for clients  

• Maintains confidentiality  

• Performs other job-related duties and responsibilities as assigned  

Requirements 

• Proficient in the English language  

• Two years experience working with individuals with challenges to employment, CDL, excellent driving record, and computer literacy 

Preferred Qualifications/Experience  

• Bachelor’s degree or three years of relevant experience preferred 

• Bilingual English/Spanish fluency desired 

• Proven experience as a career development trainer, coach, or in a related role.  

• Strong understanding of career development theories, job search strategies, and professional growth techniques 

Equipment Used 

• Computer, telephone, copy and FAX machines. Zoom and Microsoft experience 
  preferred 

Working Conditions 

• Works in an o