BILINGUAL Care Manager- Mission Support

Why work at Rocky Mountain Human Services? 
You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose

The BILINGUAL Mission Supports Care Manager provides transitional care management to people who are experiencing homelessness, or at risk of homelessness, and have an intellectual and/or developmental disabilities.  This position’s primary purpose is to aid in obtaining the required and approved IDD determination for eligibility for long term services and supports, and to aid in initiating and enrolling in appropriate long-term care supports and services.

Essential Duties

• Network to establish and maintain professional relationships with referrers and community resources to form a bridge of identified support for our participants.
• Screen referrals to assess whether they are likely to have an I/DD and meet the additional requirements of Denver’s IDDEAS’ Mill Levy funding, along with assessing their current needs and barriers involved in establishing permanent services and housing.
• Assist the participant in the application process for appropriate community and government programs including but not limited to Medicaid health insurance and long-term care HCBS programs.
• Assist the individual in the activation and annual maintenance of all community and government programs.
• Maintain ongoing and consistent contact with participants to encourage their engagement toward obtaining I/DD determination and LTSS.
• Facilitate the immediate and approved purchase of goods and/or services to meet the needs of individual, as available funding allows.
• Make referrals to other organizations, agencies or service providers, as necessary, for the benefit of the individual.
• Keep accurate records of the time spent working on behalf of participants.
• Maintain up to date files of records and communication for participants receiving services.
• Provide information, as necessary, to meet internal and external reporting requirements.
• Organize collected data and “milestone” status for the purpose of presentation, and most importantly, targeted program support.
• Ensure that participant confidentiality is maintained in accordance with established procedures and regulations.

Knowledge, Skills and Abilities

• Experience working with children and/or adults who have an intellectual and/or developmental disability.
• Excellent organizational, written and verbal communication skills.
• Compliance with ethical and confidentiality standards.
• Customer Service Skills & Competencies: Ability to build trust using listening skills, conflict resolution, mediation and trauma informed approach to effectively assist participants.
• Ability to work cooperatively and effectively in a team (including internal cross-department) and community environment to contribute to Mission Supports team success.
• Ability to meet/work with clients in a variety of settings. 
• Cultural Competency Skills & Competencies: adaptable in culturally diverse environments, respect for cultural differences, and comfort level working with people who are neurodiverse and experiencing crisis.
• Basic skill in computer software programs including databases and on-line applications.
• Ability to analyze information and use sound judgment, problem solve, and use critical thinking skills when making recommendations or solving problems.
• Ability to effectively manage multiple priorities and projects.
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