Onboarding Specialist

<h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">🌍 About the team</h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Merchant Activation team</strong> is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">To do so, the team focuses on three core objectives:</div> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Delivering high-impact onboarding</strong> for Retail Networks, with tiering-based levels of service adapted to each merchant's profile</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Boosting activation at every stage</strong> of the merchant partnership, through the most efficient operating model for each channel and merchant type</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Hitting and maintaining our activation KPIs</strong> in terms of SLA, quality, and generated TPV</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place.</div> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">😀 Purpose of the job</h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first