(ZAF) Velera

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. 2 years minimum operations Supervisor/TL expereince in a BPO environment Matric or equivelant - essential proven expereince managing a team Open to working US/ Shifted hours You should begin your day by evaluating the prior day/week/month performance reports Ensuring any agents wi…