Implementation Project Manager

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role:

Transcarent is actively seeking an Implementation Manager (IM) to join a dynamic growing company in the BSBSC digital healthcare world. This role is integral to the Client Implementations Team, successfully managing cross functional client facing projects to ensure an exceptional client experience.   

 What you’ll do:

• Ensure multiple, complex, client facing projects are delivered on time and in scope, and in alignment with organizational goals.  
• Use best practices and promoting excellence in:   
• Advancing projects from engagement to post-live transition  
• Management of client/third party expectations, tasks, issues, and risks   
• Matrixed resource management   
• Cross-functional collaboration and unblocking   
• Stakeholder engagement  
• Executive, client, and task level communication  
• Leadership – ensure on-time delivery of our contracted client experience solutions and meeting or exceeding our aggressive OKRs and KPIs.   
• Report out to multiple constituents, from planning phase through successful activation, and transition to the Account Team.    
• Program Support - identify opportunities for internal project delivery efficiencies, process improvement and design. Ensure policies and procedures are clearly defined and followed to promote proficiency and efficiency.  
• Collaboration - work closely with Sales, Business Intelligence, Marketing, Engineering, Solutions, and Client Success teams to ensure successful delivery of Transcarent services.   

  What we’re looking for:

• Bachelor's degree (B.A./B.S.) from an accredited university   
• At least 7 years of experience leading large, complex projects or at least 10 years of experience with less complex and/or smaller projects  
• PMI (I.e., PMP, PgMP) and Agile (e.g., CSM) Certification preferred  
• Experience independently developing standard program and project documentation   
• Experience managing matrixed cross-functional project teams 
• Experience with Jira, Confluence, SharePoint, diagramming soluti