Clinical Nurse Manager

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:
The Clinical Nurse Manager is responsible for guiding and overseeing the day to day clinical operations of the Clinical Nurse Coordinators, Clinical Nursing Supervisor, and/or Medical Necessity Appeals Nurses. The Clinical Nurse Manager develops appropriate clinical guidelines to ensure quality patient care is provided in accordance with state and federal guidelines, as well as contractual obligations. They collaborate with care team leadership, support the development of program services, policies and procedures, and ensure high levels of patient and client satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Promote client satisfaction by ensuring compliance to program services, policies and contractual obligations
• Establish workflow, work methods and performance standards for the clinical team. Participate in developing clinical standards and guidelines based on best practice and evidence based medical care which will ensure safe and therapeutically effective service to our patients
• Ensure work is accomplished effectively by managing employee performance, work processes and other resources
• Monitor daily operational performance relating to operating metrics, quality measurements and contractual requirements, ensuring the team works within their scope of practice and within department budget
• Collaborate with patient Care Team leadership to ensure delivery of quality patient care
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities

• Provide leadership, resource abilities and advanced clinical knowledge to ensure high levels patient care and satisfaction
• Conduct training and evaluation of clinical nursing staff
• Interview, select and supervise the activities of the clinical nursing staff; communicate interpret and discuss with team the company policies and procedures
• Determine job objectives, work methods and performance standards; review performance relative to departmental objectives with each employee

EXPECTATIONS OF THE JOB:

• To promote client satisfaction by ensuring compliance to program services, policies and contractual obligations
• Set clear direction, effective plans and measurable outcomes
• Coordinate activities with finance team and Clinical Nurse Coordinators to manage Field Infusion Nurses, who are responsible for onboarding new patients and coordinating and providing home infusion services for new and active patients
• Understand the processing of clinical appeals as needed, be able to cross train associates in Medical Necessity Appeals.
• Planning, organizing and coordinating various projects, programs and services
• Supervise adverse drug event reporting to ensure contractual and regulatory guidelines are met. Participate in client a