Senior Operations Manager

This full-time exempt position, under the supervision of the Director of Operations, will supervise a well-trained competent staff of managers and operations monitor, who will perform all duties related to safety, security, control of residents and the sanitation of the facility, in accordance with Company and contract requirements.

DUTIES:

• Supervising, training, developing, and monitoring the performance of staff of competent managers and operations monitors.
• Assisting in developing and implementing work schedules to cover each shift in the respective facility in accordance with contract.
• Ensuring that managers and resident supervisors complete all the duties required for each shift in accordance with contract and company requirements.
• Ensuring compliance with all contracts mandated accountability issues included in the duties of managers and resident supervisors.
• Conducting investigations regarding resident misconduct.
• Ensuring proper contract agency and Company policy orientation/training for managers and resident supervisors on a continuing basis.
• Ensuring that all managers and resident supervisors maintain active CPR and First Aid certifications.
• Participating in required training and development sessions.
• Maintaining a working knowledge of supervisory skills.
• Performing other duties as assigned by the Director of Operations.

ABILITY TO:

• Work a rotating schedule; Establish authority and communicate for understanding; Communicate effectively, orally and in writing with all levels; and Practice teamwork and manage conflict.
• Conduct investigations and submit detailed written reports.
• Identify and report problem areas timely and accurately.
• Assign and follow-up on assignments for completion.
• Organize and supervise resources and projects; Train, evaluate, review, develop, discipline, and document personnel actions.
• Establish and maintain effective working relationships with staff and co-workers.
• Meet contracting agency clearance requirements.
• Meet and maintain contracting agency clearance requirements.

• Perform other duties as required.

Academic and Work Experience:

An associate degree (or equivalent) with advanced supervisory/management training (an undergraduate degree in human organization science or management is preferred).