Staff Systems Engineer - ServiceNow Engineer

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Job Description:

The Sr. ServiceNow Developer position will be responsible for designing, building, operating, and maintaining the ServiceNow Release Management IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visa’s business. The successful candidate will lead the definition of success for the central and critical Release Management tool, identity all key integration points within the Software Development Lifecycle and the ongoing support and operation of services that Visa provides.

Essential Functions:

• Develop, test, and debug new and existing functionality that meets specific requirements in ServiceNow

• Identify requirement gaps to maintain a high degree of quality in the solution built and provide configuration options to identify respective pros and cons

• Design and implement software that is simple, intuitive, and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs

• Work with internal customers and business analysts for requirement clarifications and solution designing

• Write technical design and build documentation for all aspects of a technical infrastructure

• Research information from existing systems, analyze program and time requirements

• Prepare time estimates and justifications for assigned tasks and provides recommendations to project managers

• Provide level 3 support and guide level 2 administrators on problem resolution. Exhibit understanding and perform operational acceptance/turnover activities.

• Troubleshoot and perform root cause analysis of production issues that arise. Explain technical concepts and provide guidance to junior level staff

• Analyze system log files and recommend changes and enhancements to applications and system configurations

• Perform daily promotions of update sets from Dev to QA on ServiceNow platform

• Perform technical release management activities for monthly releases by coordinating, communicating, and implementing into production

• Support multiple instances of the platform including Development, QA, Regression and Production

• Participate in project meetings/daily scrums and communicate development status

• Conduct weekly design reviews with federated development teams to ensure ServiceNow Best practices and development standards are met

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualification:
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• 5+ years of work experience specifically with ServiceNow Release Management module.
• In-depth configuration and development experience across all core ServiceNow models. (Incident Management, Problem Management, Change Management, Release, Knowledge Management, CMDB, Catalog Request and Service Portal)
• Strong understanding of ServiceNow Best Practices
• Experience working with ServiceNow Security features, administering Users, Roles, Groups, ACLs
• Supporting the ServiceNow platform and ability to troubleshoot and restore the application
• Experience performing ServiceNow upgrades and patches on multiple environments
Preferred Qualifications:
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience