Senior ERC Generalist

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

This is a standout opportunity to collaborate with employees and managers during pivotal moments, offering mentorship that truly makes a difference! As a Senior HR Generalist in a client-facing role, you’ll be a go-to resource complex case types including organizational changes leave and accommodation support—playing a key role in delivering clarity, care, and confidence to employees when they need it most. You’ll collaborate with peers across the Employee Resource Center (ERC), our leave vendor, and Employee Relations partners to resolve employee requests, manage HR cases, and drive improvements that expand how we deliver scalable, high-quality support. The ERC is an integral part of our broader Scaled Delivery organization. Our motto is that with every interaction, the ERC is helping employees navigate through their Adobe journey. Come join the team who is crafting those experiences!

What you’ll do

• Provide consultation and guidance to all levels of the organization on sensitive work-related issues, such as organization changes, accommodations, leave-related policies

• Triage and respond to questions from our internal HR teams to collaborate on cases, assess options and provide risk assessments

• Lead the intake, triage, and resolution of complex HR inquiries with speed and empathy, aligning cross-functional resources to connect impacted individuals to the right support

• Leverage case management systems to address employee needs with care and efficiency—using reporting and insights to identify trends and inform strategies that strengthen our business.

• Partner with various collaborators as needed (Legal, Security, Employee Relations, HRBPs, etc); demonstrate the capacity to communicate efficiently at all levels

• Foster continuous team enablement through providing compelling updates on process and policy changes—equipping colleagues with the clarity and self-assurance to excel.

• Influence and contribute to process improvements that drive business scalability.

• Bring insight to and collaborate on projects that drive impact across the organization.

What you need to succeed

• Bring proven HR expertise with specialized knowledge in complex HR topics such as, organizational changes, leave of absence programs and interactive accommodation processes, ensuring employees receive support with care, compliance, and confidence.

• Demonstrated problem solving capabilities for complex cases with an understanding of the need to be both compassionate and firm to navigate the various business challenges

• Displays dedication to the employee experience by exercising both attention to detail and ability to manage time effectively while prioritizing tasks

• Strong communication skills, including written and oral communications

• Ability to apply and suggest improvements to tools and processes

• Demonstrated ability to work independently, and make decisions with confidence—delivering results within fast-paced environments and meeting deadlines, time constraints, and SLAs.

• Ability to build trust and apply judgment to make decisions on cases and partner concerns

• Bachelor's degree or equivalent experience preferred; 8+ years of HR experience preferred

• Experience working in a shared services function

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $76,700 -- $158,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

 

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sa