1052-IS Business Analyst

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/ 

Specific information regarding this recruitment process is listed below: 

• Application Opening: Monday, July 14, 2025 

• Application Deadline: Apply immediately. Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM (Pacific Time) on Friday, July 18, 2025 

• Compensation: $111,878 - $140,738 

• Recruitment ID: PBT-1052-156111 

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.  
  
SFO’s mission is delivering an airport experience where people and our planet come first, and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.  
 
For more information about SFO, visit www.flysfo.com. Follow us on X and Facebook. 

As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan. 

Job Description

​​Under the general direction of the IT Department Manager, the IS Business Analyst will be responsible for working closely with business partners to identify and document business requirements, and process workflow engineering as it relates to application development. This position will develop proposals of potential solutions protypes and solution analysis. The IS Business Analyst will support multiple product channels and serve as product solutions analyst.  
 
Responsibilities include developing solution needs, costs and feasibility analysis, including technology and software assessment, system testing and conversion to production with business partners in managing business requirements solicitation.​ 

You are excited about this opportunity because you will:

1. Conducts solicitation, analysis and documentation of project stakeholder and end user business requirements. 

2. Performs analysis, recommendation and communication of technical solutions options to address business requirements. 

3. Assists in preparing and operating the environment, facilities and tools needed to evaluate systems, products, services or devices. Assists in the collection of feedback on prototypes and designs from users and others. 

4. Develop business Use Cases and User Stories based on project requirements 

5. Performs analysis, development and engineering of process workflow as related to application development 

6. Communicates business requirements to internal technical teams 

7. Develop application and product prototypes for business and IT 

8. Collaborate with software development and product management teams to clarify requirements and functional design as a consumer advocate; lead and/or participate in all aspects of Software Quality Assurance including planning, estimation, prioritization, test execution, reporting, and sign off. 

9. Responds quickly and proactively to resolve problem situations; effectively escalates issues as required; Coordinates multi-vendor support for the technical and administrative resolution of problems. 

10. Ensures effective communication between management, customers/users, and if applicable - external consultants. 

11. Perform other duties as assigned.

Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR’s website: Job classifications and compensation | City and County of San Francisco

Nature of Work: The normal work period is Monday through Friday, however, you will be required to report to work during emergency situations including weekends, evenings, and holidays to facilitate airport emergency support operations.

Qualifications

Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or uni