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Client Service Representative
Clark Road Animal ClinicUnited Statesfull_timeVerifiedPosted 14 Nov 2025
💰 $30,000/yr($25,000/yr – $30,000/yr)
About the role
Client Service Representative
Clark Road Animal Clinic is seeking a Client Service Representative to join our amazing animal practice in Sarasota, FL.
Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who can deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in all front desk operations. A CSR is the client’s first and last impression of Clark Road Animal Clinic and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.
Essential Functions and Responsibilities:
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all j
Clark Road Animal Clinic is seeking a Client Service Representative to join our amazing animal practice in Sarasota, FL.
Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who can deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in all front desk operations. A CSR is the client’s first and last impression of Clark Road Animal Clinic and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.
Essential Functions and Responsibilities:
- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
- Schedule appointments, record keeping and organization, provide estimates and invoices for payment
- Respond with compassion and empathy in stressful and emotional situations
- Maintain a clean and orderly lobby and front office area
- Willingness to guide, mentor, and support fellow team members
- Constantly advance your knowledgebase and customer service skills
- 1+ years' experience in veterinary or medical practice required
- Minimum 2 years’ customer service experience required (retail, food and beverage, etc.)
- Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as fax machine, copy machine, and postage meter)
- Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal,
- Excellent communication skills with clients and team members
- Proficient time management, ability to solve problems, learn, and handle multiple tasks
- Enthusiastic team player with a patient, and positive professional attitude.
- Must be able to work seated for most of the day
- Complimentary Short-Term Disability
- Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents
- Flexible Spending Account or Health Savings Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members
- United Healthcare Vision Insurance options
- Long Term Disability option (paid for by employee)
- Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)
- Team Member Discounts for Pet Care
- Paid time off inclusive of sick, personal, and vacation
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all j
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