Sr. Program Architect, Forecast

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

We are seeking an experienced Forecasting Expert to join our growing Advisory Services team as a Senior Program Architect. In this highly visible Professional Services overlay role, supporting internal GTM teams and working directly with customers, you’ll act as a strategic advisor across the entire customer lifecycle: from pre-sales to implementation and post-sales success.

Your focus will be helping customers design, optimize, and operationalize world-class forecasting processes and supporting operating models. You’ll consult on forecasting best practices, pipeline management, and the adoption of Gong’s forecasting and sales technologies. This is a billable consulting role, with customer-facing project work as a core part of your remit. You will also collaborate cross-functionally with Product, Sales, Customer Success, and Services to ensure scalable, high-impact customer outcomes.

RESPONSIBILITIES

• Serve as a trusted advisor on forecasting strategy, helping customers build forecasting processes that are data-driven, accurate, actionable, and aligned to business needs.
• Lead executive workshops to define revenue operating models, pipeline governance, and forecasting frameworks leveraging Gong Forecast and integrated GTM systems (CRM, sales engagement, BI, etc.).
• Provide hands-on consultation to improve pipeline management, forecasting adoption, forecast accuracy, and reporting visibility.
• Translate complex forecasting and RevOps challenges into scalable, actionable solutions — influencing both customer strategy and internal product direction.
• Partner with Sales, Implementation, Customer Success, and Product teams to ensure customer objectives are aligned with platform capabilities and roadmap.
• Support pre-sales by scoping forecasting-related solutions, recommending phased rollouts, and providing strategic guidance to enterprise customers.
• Create and deliver executive-ready deliverables, including forecasting playbooks, governance models, process documentation, and stakeholder enablement.
• Enable internal teams by sharing forecasting best practices, frameworks, and field insights to elevate team knowledge and consistency.
• Stay current on forecasting trends, technologies, and industry benchmarks to evolve our consulting offerings and customer impact.

QUALIFICATIONS 

• 8+ years of experience in forecasting, revenue operations, sales strategy, FP&A, or GTM consulting roles.
• Deep expertise in forecasting processes, pipeline governance, sales metrics, and related tech stack — including CRM systems (Salesforce, Dynamics), forecasting platforms (Gong Forecast, Clari, BoostUp, InsightSquared), BI/reporting tools, and sales engagement solutions.
• Proven ability to design and operationalize forecasting processes across multi-segment or global sales organizations (AE/AM, partner, channel, overlay, etc.).
• Strong background advising B2B sales and marketing teams on RevOps and forecasting strategy.
• Exceptional communication and presentation skills with the ability to influence executive stakeholders (CRO, CFO, COO, RevOps leadership).
• Demonstrated success leading complex cross-functional initiatives to drive operational change and forecast transformation.
• Experience supporting SaaS companies — particularly enterprise or growth-stage organizations.
• Strong analytical skills — ability to translate data and trends into business recommendations.
• Comfortable operating in a fast-paced, evolving environment with changing priorities.
• Bachelor’s degree required; MBA or advanced degree a plus.
• Willingness to travel for key customer engagements.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from h