ServiceNow - HRSD - Manager - Consulting - Location OPEN

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​ServiceNow Manager – HR

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Manager you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.

 

The opportunity

You'll lead a tight-knit team in a rapidly growing area of the business. It's a high-profile role, in which you'll have plenty of opportunities to showcase your ability to not only motivate and develop your team but establish and maintain new customer relationships. As you do, we'll support you in developing consultancy and analytical skills – along with relationships that could define your career.

 

Your key responsibilities

Here, you'll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers' HR, Compliance, Facilities, Legal or IT solutions. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. You'll provide technology leadership and drive ServiceNow solution and execution in a fast paced environment.

 

Skills and attributes for success

• Acting as a leader across all aspects of ServiceNow project and solution delivery
• Leading client design sessions, facilitating requirements workshops and interacting with functional and/or business process area subject matter resources
• Providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives
• Supporting project and agile scrum management activities
• Overseeing application and workflow design, configuration and testing
• Developing client-specific reporting processes and integration components
• Managing and coordinating all phases of the engagement; ranging from initial requirement gathering, design, development, testing, deployment and hypercare
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance

 

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment
• 5+ years of ServiceNow project experience
• 3+ years of experience leading teams and supervising others
• 2+ years of experience supporting proposal and business development related activities
• Functional knowledge of HR process and related technologies is highly preferred
• Excellent communication and consulting skills
• A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• A flair for identifying and capitalizing on new revenue streams
• A driver's license valid in the U.S.
• Ability to travel to meet client needs

 

Ideally, you'll also have

• Certified Implementation Specialist (CIS) in HRSD or ServiceNow CTA

 

What we look for

We're interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You'll also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds.  If you're ready to take ownership of a team that's poised to take the industry by storm, this role is for you. 

  What we offer   We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The salary range for this job in most geographic locations in the US is $128,400 to $235,400. The salary range for New York Cit